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can't login to adobestock contributor at fotolia sync step

Community Beginner ,
Jun 23, 2023 Jun 23, 2023

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I'm set new device. and try to access my adobestock contributor. 

But It's show fotolia sync.

https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-2

I rember I'm already sync fotolia already before use adobestock in mamy year ago.

 

and I try to login fotolia that step. It's show "The selected account is already in use."

so, I can't do anything in my adobestock contributor.

 

I have 2 account e-mail (primary/secondary contributor and not contributor ). I think it wrong sync fotolia.
I try chat to agent. but not respond a time.
( Sorry for the delay. We’re busier than expected. Thank you for your patience.)..... 30 mins ago.

how to fix it.
or you have e-mail of suppot team. I'll send all detail my acoount for solve. 

Thank you.

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correct answers 1 Correct answer

Community Expert , Jun 24, 2023 Jun 24, 2023

If this is a technical problem with your Stock Contributor Account, you must contact Stock Contributor Support.  Check your email spam folder for a reply.  They don't work weekends or holidays.

https://contributor.stock.adobe.com/contact

 

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Community Beginner ,
Jun 23, 2023 Jun 23, 2023

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not respond chat until...
While this conversation has ended, feel free to come back anytime you need help. - -"

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Community Expert ,
Jun 25, 2023 Jun 25, 2023

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LATEST
quote

not respond chat until...
While this conversation has ended, feel free to come back anytime you need help. - -"


By @motemoment

Chat is Adobe Customer support. As a contributor, you need to contact Contributor support. Contributor support responds via e-mail. So, it's not instant support and you need to watch your spam. 

 

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jun 24, 2023 Jun 24, 2023

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wait until it's not so busy.

 

<moved from account,payment&plan>

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Community Expert ,
Jun 24, 2023 Jun 24, 2023

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If this is a technical problem with your Stock Contributor Account, you must contact Stock Contributor Support.  Check your email spam folder for a reply.  They don't work weekends or holidays.

https://contributor.stock.adobe.com/contact

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jun 25, 2023 Jun 25, 2023

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Fotolia has been shutdown some time ago. The only way to synch your Fotolia account with Adobe stock is via Contributor support as indicated by @Nancy OShea .

ABAMBO | Hard- and Software Engineer | Photographer

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