can't login to adobestock contributor at fotolia sync step

[motemoment]

I'm set new device. and try to access my adobestock contributor. 

But It's show fotolia sync.

https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-2

I rember I'm already sync fotolia already before use adobestock in mamy year ago.

and I try to login fotolia that step. It's show "The selected account is already in use."

so, I can't do anything in my adobestock contributor.

I have 2 account e-mail (primary/secondary contributor and not contributor ). I think it wrong sync fotolia.
I try chat to agent. but not respond a time.
( Sorry for the delay. We’re busier than expected. Thank you for your patience.)..... 30 mins ago.

how to fix it.
or you have e-mail of suppot team. I'll send all detail my acoount for solve. 

Thank you.

[motemoment]

not respond chat until...
While this conversation has ended, feel free to come back anytime you need help. - -"

[Abambo]

not respond chat until...
While this conversation has ended, feel free to come back anytime you need help. - -"

By @motemoment

Chat is Adobe Customer support. As a contributor, you need to contact Contributor support. Contributor support responds via e-mail. So, it's not instant support and you need to watch your spam. 

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

[kglad]

wait until it's not so busy.

<moved from account,payment&plan>

[Nancy OShea · Accepted solution]

If this is a technical problem with your Stock Contributor Account, you must contact Stock Contributor Support.  Check your email spam folder for a reply.  They don't work weekends or holidays.

https://contributor.stock.adobe.com/contact

[Abambo]

Fotolia has been shutdown some time ago. The only way to synch your Fotolia account with Adobe stock is via Contributor support as indicated by @Nancy OShea .