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Can't open my tax form

New Here ,
Oct 10, 2021 Oct 10, 2021

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I can't fill up my tax form because I constantly get an error trying to open it. I already tried doing it on mozilla and chrome to no avail. How can I fix it?

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Contributors , Troubleshooting

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Community Expert ,
Oct 10, 2021 Oct 10, 2021

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What is the error message?

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
Oct 10, 2021 Oct 10, 2021

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It simply says there was an error while opening my Form.

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Community Expert ,
Oct 10, 2021 Oct 10, 2021

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Did you open the Tax form in the latest version of Acrobat?

 

FREE Acrobat Reader -- view, comment & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
Oct 11, 2021 Oct 11, 2021

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No, how can I do that? I can't even download the form.

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Community Expert ,
Oct 12, 2021 Oct 12, 2021

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From where do you try to download the form?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 12, 2021 Oct 12, 2021

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From my Contributor account, under the Tax Information section.

 

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Community Expert ,
Oct 12, 2021 Oct 12, 2021

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Which web browser and OS do you have?

Did you try with a different browser or web device?

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
Oct 13, 2021 Oct 13, 2021

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I'm using Mozilla Firefox on my pc. I also tried opening it with Chrome but the problem persisted 😕

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New Here ,
Jan 21, 2025 Jan 21, 2025

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Whats the solution for this problem? I have the same issue - not able to open my tax form. Already tried different browser (chrome, mozilla, safari, edge) and also cleared cookies/browser history. No answer from Adobe tax support as well.

 

Please help.

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Community Expert ,
Jan 21, 2025 Jan 21, 2025

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Contact contributor support. After a ticket has been created, they will give you information on contacting the tax department which is responsible for coordinating issuess on pages dealing with tax. 

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