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Can’t reach my Adobe contributors account

New Here ,
May 03, 2023 May 03, 2023

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IMG_2749.png

 Hi there,

is anyone face with the issue to reach account? Since yesterday I can't enter. It shows me message about account creation. Can you please help or how can i create a ticket to support team. I tried through chat, but useless, they redirected me to different people, but no help.

thanks in advance!

Alla

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Contributors , Troubleshooting

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Community Expert ,
May 03, 2023 May 03, 2023

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Chat is for customer support, not contributor support. 

 

First check if you are logged into the right account. 

Second clear cookies and cache.

Third try, if possible, on a different device.

Fourth, contact contributor support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 05, 2023 May 05, 2023

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Hi, Abambo, 

thanks a lot for suggestion.

I tried everything, except button contact us as it's not available at the bottom of page at all.

i tried to login on a device i have never ever logged in and message is similar.

 

And strange thing, that i got my earning report from Fotolia not from Adobe.

Do you now any other way how can i sort my problem?

 

Thanks in advance!

Alla 

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Community Expert ,
May 05, 2023 May 05, 2023

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Check your direct message!

ABAMBO | Hard- and Software Engineer | Photographer

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