colour difference showing between Ai image and exported save for web jpeg

[collardr]

I've used the same process for all my other files and haven't had this problem.  I've checked my colour profile settings always using the standard RGB.  

[collardr]

Dell is updating my graphics driver so I'm hoping this may fix the problem. 

[Nancy OShea · Accepted solution]

It's important to color calibrate your display.

[Abambo · Accepted solution]

You should generate the preview on your own and submit a zip file, with both, the ai and the jpeg preview. Letting Adobe generate the preview, astonishly creates a colour change.

[collardr]

Will do  - many thanks for the tip

[collardr]

I think its a success now - can't detect any variation now.  Again - thanks for your help!

[collardr]

Your tip has been a great one Abambo,  I've taken your advice and no longer have the problem which was only with one particular file not my other work.   I wish I'd zipped  all my previous work - so much easier. Thanks so much!

[Abambo]

Don't pack the wrong previews to your Ai file.  From time to time people are complaining that the got the wrong file.

[Abambo · Accepted solution]

You should generate the preview on your own and submit a zip file, with both, the ai and the jpeg preview. Letting Adobe generate the preview, astonishly creates a colour change.

By @Abambo

Just as an update: Adobe now generates the previews on their own in all cases, and the JPEG preview in the ZIP file gets ignored. This solves 2 problems:

• Some contributors were uploading the incorrect preview by error or on purpose, which caused people to be misled into making a purchase.
• Adobe can generate a PNG (with a transparent background) and a JPEG from a single Adobe Illustrator file, making the asset more versatile.

The colour shift problem has been addressed. So your asset should show correct colours in all cases.

[oleschwander]

Right. The colors on the previews from EPS-files are terrible at Adobe Stock.

[Abambo]

Right. The colors on the previews from EPS-files are terrible at Adobe Stock.

By @oleschwander

Same solution: Create the JPEG preview, put both in a zip and upload.