Concern for Adobe Stock process and request from contributor.

[Kuldeep335964901f7o]

Hey Adobe Stock Team,

I hope you're doing well. I’m reaching out because my account, along with many other contributors', was deactivated without any warning. We've spent years creating original content and following the rules, so this has been really disheartening.

I understand that you receive a massive number of submissions, and managing them fairly is challenging. But many contributors, including myself, believe that the current review system needs improvement. If mistakes happened, they were unintentional—no creator wants to violate the rules.

We kindly request a more balanced approach, where AI helps with efficiency, but human reviewers ensure fairness. Hiring more reviewers or improving the system would not only support contributors but also help Adobe grow. We are part of the Adobe Stock family, and our success contributes to the platform’s success.

I really hope you take this into consideration and find a way to solve these issues. Looking forward to your response.

Thank you! KULDEEP SONI

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the communit bugs">

[Kuldeep335964901f7o]

ok thanks

[Kuldeep335964901f7o]

Hey Adobe Stock Team,

I hope you're doing well. I’m reaching out because my account, along with many other contributors', was deactivated without any warning. We've spent years creating original content and following the rules, so this has been really disheartening.

I understand that you receive a massive number of submissions, and managing them fairly is challenging. But many contributors, including myself, believe that the current review system needs improvement. If mistakes happened, they were unintentional—no creator wants to violate the rules.

We kindly request a more balanced approach, where AI helps with efficiency, but human reviewers ensure fairness. Hiring more reviewers or improving the system would not only support contributors but also help Adobe grow. We are part of the Adobe Stock family, and our success contributes to the platform’s success.

I really hope you take this into consideration and find a way to solve these issues. Looking forward to your response.

Thank you! KULDEEP SONI

[kglad]

please don't post duplicat messages.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Kuldeep335964901f7o]

sorry

[Jill_C]

You will receive no response from Adobe here in this Community Forum. Adobe Stock will only grow if they attract more Buyers, not if they hire more Moderators to review our content faster. Indeed, a year or more ago they tripled their moderation staff; if they felt the ROI supported the additional expense of hiring more they would do so. Adobe's Moderators are adding more than a million new images to the database every day. 

[Kuldeep335964901f7o]

Hey, I appreciate your perspective, but I’d like to respectfully share another point of view — not as a complaint, but as a genuine suggestion from someone who’s been a part of the contributor community.

Yes, buyers are important — but without contributors, there would be no content for buyers to purchase. We’re not asking for special treatment, just a fair system that supports genuine creators. If Adobe grows, it’s because both buyers and contributors trust the platform.

And let’s be honest — many contributors have had their accounts blocked without clear reasons. Most of them haven’t done anything intentionally wrong. If someone knowingly breaks the rules, of course they should be penalized. But a lot of us genuinely don’t know what went wrong, and that’s why communication and clarity matter.

So again, this is not a complaint. It’s a respectful request and a suggestion from someone who wants to see Adobe grow in a way that supports everyone — buyers, contributors, and the platform itself.

Thanks.

[Jill_C · Accepted solution]

I agree that the feedback on suspended accounts could be more timely and informative.. Due to the number of blocked accounts under investigation at any one time, the process seems to take way too long, and the information provided to the Contributor is sparse.

Adobe has grown the database dramatically in the past year with a ~500% increase in AI assets and ~11% increase in other asset types. I doubt that they added 500% more Buyers during thst time frame. There is no shortage of content. Recent increases in rejection rates of both AI and non-AI assets might be an indication that growing the database is not as high a priority as it once was.

Good luck on getting your account investigated and restored soon.

[Kuldeep335964901f7o]

Thank you so much for your thoughtful reply. I really appreciate that you understand what contributors are going through.

I created and uploaded around 1500 assets, including a lot of videos. Out of those, approximately 1000 were accepted and 500 were rejected. Even though the content is AI-generated, I’ve put in a lot of hard work, time, and effort into each piece. Creating and preparing them for upload takes real dedication.

You're right — the process takes a long time, and for genuine contributors, it can be frustrating to not know what went wrong. I still hope Adobe improves this system in the future and supports the creators who help build the platform.

Thanks again for your kind response.

[Abambo]

Moderators do not check your assets to make you a better contributor, but to protect the customers of Adobe stock. Accounts get only suspended for flagrand violations of the rules, and not for minor issues.

Most of your text is not very consistent with your position as a supplier. Indeed you are requesting that Adobe sells your assets. That's not how such a relation works. I'm sorry to say that, but you are not in a position to "request" but you can "suggest" or "ask" for something, if you understand the nuances.

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[Kuldeep335964901f7o]

Thanks for taking the time to respond.

First off, I truly respect the work that your moderators do to protect the platform and its customers — that’s very important. I also want to say that I didn’t mean to come across as demanding in any way. I’m just a passionate contributor who's been working hard, and I only meant to respectfully share some thoughts and concerns.

I’ve been uploading original content for over a year now — more than 1,000 assets, all created by me, and I’ve always tried to follow the rules. If something went wrong, it honestly wasn’t intentional. Like many other contributors, I just want to be a part of the Adobe Stock community and grow with it.

I understand that the support team handles these issues, and I’ve already submitted my appeal (Ticket #00358050) on March 27. I’m not trying to rush the process — just hoping someone sees the human side behind the account.

[Nancy OShea]

Adobe likely detected suspicious account activity that requires an audit.
1) Unusual sales or refunds.
2) Use of Brand Names in keywords/descriptions.
3) Using multiple accounts to artificially boost sales or bypass submission limits.
4) Customer complaints / 'Take Down Notices' from 3rd parties.
5) Other violation of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Be patient. It may take several weeks for an investigation to conclude. Check your email spam folder. If requested, provide additional information directly to Adobe Stock. 

Meanwhile, work on other projects. Submit content to other stock services.

Good luck.

[Kuldeep335964901f7o]

thanks

[Abambo]

Moved from the stock forum to the stock contributors forum.