Connect my already existing account of Fotolia with Adobe

New Here ,
Aug 10, 2017 Aug 10, 2017

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Hi I have trouble to connect my account with the adobe

When I enter the Adobes site it says

We've noticed that you are selling on Fotolia.

Fotolia is now part of Adobe Stock so let's get your accounts synced.

But I get e same error all the time "Your credentials could not be authenticated. Please try again."

I have tried thousands of times I tried to solve it here in the other thread but they sent me to Fotolia

Fotolia latest answer is this:

I am really sorry to hear that Nikos. I can see that you are currently logged into your Fotolia account, so there's nothing wrong with your Fotolia login credentials.

I guess my next question to ask is; are you able to log in to your Adobe Stock account?

If yes, and you are still having difficulties sync'n the account, please contact Adobe Stock at +1-800-833-6687 for assistance with this (Unfortunately from here we do not have access to the AS platform).

If you are not able to log into your Adobe Stock account, you should also contact Adobe Stock for support.

Now, if you don't remember what is your Fotolia login or password (even though you are currently logged in), please let me know and I will reset and send you a new "Fotolia" password.

FYI: Your Fotolia login name is: vlasiadis

As far as I understand the migration process should be super easy, as follows:

- Browse Adobe Stock: https://contributor.stock.adobe.com

- Log into your Adobe Stock account using your Adobe Stock login and password

- Click to Sync with your Fotolia account

- When requires, enter your Fotolia login name (vlasiadis) + your Fotolia password.

Voalá! That should transfer your Fotolia account over Adobe Stock.

But again Nikos, unfortunately we do not have access to the Adobe Stock platform from here. If you need more assistance with this please call +1-800-833-6687 for assistance.

Kind regards,

Fotolia CS

So I dont know how to connect the account

Can you please check it?

Thanks

Nikos

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correct answers 1 Correct answer

Adobe Employee , Aug 10, 2017 Aug 10, 2017
Nikos,We identified the problem why you can't sync with your Fotolia account and are working to resolve it. We'll notify you as soon as it's fixed.

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Adobe Employee ,
Aug 10, 2017 Aug 10, 2017

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Nikos,

We identified the problem why you can't sync with your Fotolia account and are working to resolve it. We'll notify you as soon as it's fixed.

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New Here ,
Dec 07, 2017 Dec 07, 2017

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Hello Kirsten Harris

I had problem syncing my fotolia account with my adobe Stock just like nvlass had. Can you help me Please?

I also get  same error all the time "Your credentials could not be authenticated. Please try again."

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Adobe Employee ,
Dec 21, 2017 Dec 21, 2017

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Please see my response to the other thread you created with this same question.

i can not sync my Fotolia account with Adobe stock

Thank you,


Mat

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New Here ,
Jan 20, 2018 Jan 20, 2018

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Hi,

I am having the same problem. I needed to reset my password on fotolia and managed to login there. However, I can't seem to login to adobe stock with those details and receive the "Your credentials couldn't be authenticated...." message.

Thanks in advance

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Adobe Employee ,
Feb 07, 2018 Feb 07, 2018

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Please open a ticket via the Adobe Stock Contributor Portal by clicking the contact us link at the bottom of the page and we will investigate this for you.

Thanks,


Mat

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New Here ,
Nov 16, 2018 Nov 16, 2018

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Fotolia user: carlos_afonso

I can login in Fotolia site, but in contributor stock adobe page, with same credentials I can't.

Anyone could help me with this, I get the same error "Your credentials could not be authenticated. Please try again."

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Adobe Community Professional ,
Nov 16, 2018 Nov 16, 2018

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See here: 9 months ago

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 06, 2018 Dec 06, 2018

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I have the same issue, I cant sync accounts.

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Adobe Employee ,
Dec 17, 2018 Dec 17, 2018

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This is due to an issue with your Adobe Stock Contributor account that cannot be resolved here in the forum. I have sent you a direct email with information.

regards,

Mat Hayward

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Community Beginner ,
Jan 01, 2019 Jan 01, 2019

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I have the same problem, on fotolia most links are grayed out, and whenever I try to click on anything I keep getting "accept the General Terms of Use", which I have accepted many times, the site will not allow me to go further than that.

When I try to sync to Adobe I keep getting the error, "Your credentials could not be authenticated. Please try again."

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Adobe Community Professional ,
Jan 01, 2019 Jan 01, 2019

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Contact Adobe via the « contact us » link in the footer of the contributor web site.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 01, 2019 Jan 01, 2019

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I am not able to go to the contributor portal, see where I am stuck below

sync.PNG

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Adobe Community Professional ,
Jan 01, 2019 Jan 01, 2019

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try this link from the screen above (paste into the browser address field): Sell stock photos, videos, vectors online | Adobe Stock Contributor

REport back if that does not work.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 01, 2019 Jan 01, 2019

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It takes me back to the same one I posted above, where I have to choose whether I'm a Fotolia Contributor.

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Adobe Community Professional ,
Jan 01, 2019 Jan 01, 2019

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MatHayward​ can you help please?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 01, 2019 Jan 01, 2019

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Thank you Abambo.I have just sent the contributor support an email. I hope I will hear from someone soon.

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New Here ,
Jun 02, 2020 Jun 02, 2020

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Could you please send me an email with information too, as I have the same issue.

Best,

Maryna

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New Here ,
May 08, 2021 May 08, 2021

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I have the same problem. I've transferred my fotolia account years ago and use adobe stock regularly, but now the system wanted me to synchronize it again. I can't login to adobe stock anymore. Can somebody help please? Alternatively, what's the adobe stock e-mail address for support?

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Adobe Community Professional ,
May 09, 2021 May 09, 2021

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LATEST

Please try this: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer

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