Connect my fotolia account

[Диана24040844vbuw]

Hello. I need help for adobe stock contributor. I want to connect my fotolia account. I know the username and password, and after entering, I see the message "contact support for authors" appears. I can not access the connected my old fotolia account because I see the inscription: Creating a new account is currently not available.

Support chat says: transfer you to an agent who can assist you better. The agent leaves the chat and the conversation ends. After 12 hours no one answers, I write my question again and everything repeats again. I can see my images being sold in Adobe stock, but I can't connect to my account.

[RALPH_L · Accepted solution]

Sorry to hear that you are having problems. Did you try contributor-support@adobe.com?

[Диана24040844vbuw]

I sent the letter, thanks! 

[Abambo]

 I see the message "contact support for authors" appears.

By @Диана24040844vbuw

Standard Adobe customer support is of no real help here, as it is simply the wrong address. The message that pops-up contains a link, and you should use that link. Alternatively, and only if there is no link, you can write a mail to contributor support. Good luck.