Connect my fotolia account

New Here ,
Apr 16, 2022 Apr 16, 2022

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Hello. I need help for adobe stock contributor. I want to connect my fotolia account. I know the username and password, and after entering, I see the message "contact support for authors" appears. I can not access the connected my old fotolia account because I see the inscription: Creating a new account is currently not available.

 

Support chat says: transfer you to an agent who can assist you better. The agent leaves the chat and the conversation ends. After 12 hours no one answers, I write my question again and everything repeats again. I can see my images being sold in Adobe stock, but I can't connect to my account.

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Contributors , Fotolia

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correct answers 1 Correct answer

Adobe Community Professional , Apr 16, 2022 Apr 16, 2022
Sorry to hear that you are having problems. Did you try contributor-support@adobe.com?

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Adobe Community Professional ,
Apr 16, 2022 Apr 16, 2022

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Sorry to hear that you are having problems. Did you try contributor-support@adobe.com?

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New Here ,
Apr 16, 2022 Apr 16, 2022

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I sent the letter, thanks! 

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Adobe Community Professional ,
Apr 20, 2022 Apr 20, 2022

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 I see the message "contact support for authors" appears.


By @Диана24040844vbuw

Standard Adobe customer support is of no real help here, as it is simply the wrong address. The message that pops-up contains a link, and you should use that link. Alternatively, and only if there is no link, you can write a mail to contributor support. Good luck.

ABAMBO | Hard- and Software Engineer | Photographer

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