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contributer-support@adobe.com - returned message email not working

New Here ,
Dec 19, 2020 Dec 19, 2020

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2 Issues:

 

1)   Hi trying to report a technical issue to contributer-support@adobe.com  but it keeps coming back as undeliverable.

 

2)   I’m trying to set up my Adobe contributor FTP details with Stocksubmitter.

 

The error I get on Stocksubmitter is error (Timed out waiting for the user to input the code requested by the agency. ID .....

 

However the input code which I believe comes from Adobe never arrives email or text.

 

Any suggestions please?

Thanks

 

 

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Troubleshooting

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correct answers 1 Correct answer

LEGEND , Dec 20, 2020 Dec 20, 2020
Spelling problem. It's contributor, not contributer. TOR not TER.

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LEGEND ,
Dec 20, 2020 Dec 20, 2020

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Spelling problem. It's contributor, not contributer. TOR not TER.

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Adobe Community Professional ,
Dec 20, 2020 Dec 20, 2020

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Need contributor support? Look here: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Dec 20, 2020 Dec 20, 2020

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What is stocksubmitter saying on your problem? 

 

I suppose you need to enter your ftp credentials that you get from Adobe stock. 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 20, 2020 Dec 20, 2020

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Thanks I've added the FTP details in - they are correct but keep getting a request on Stocksubmitter to type in a code sent by email or sms - but no code ever arrives.  I've emailed adobe support.

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New Here ,
Dec 20, 2020 Dec 20, 2020

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Thanks got it sorted there must be a typo on the adobe documentation somewhere - I copy and pasted it from a thread somewhere.  (On this occassion it was not my fault) LOL

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New Here ,
Jan 30, 2021 Jan 30, 2021

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Hey there, i have exactly the same problem. can you maybe tell me what to do and where to get the ftp information? Thanks a lot! Daniel

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