contributor account suspension after a copyright claim

New Here ,
Oct 01, 2020 Oct 01, 2020

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 my account has been suspended due to a third party copyright claim after years of a brilliant contribution with no issues and thousands of items in portfolio. A year or two ago I've accidentally uploaded a footage that I was working on (it simply had beed rendered to an upload folder and then was automatically uploaded). After a copyright owner claim, Adobe has suspended my account and stopped any communication. I cannot log in to my account for more than a month and of course I cannot delete the copyrighted file from there. Please kindly tell what can I do in this case. 

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Adobe Community Professional ,
Oct 04, 2020 Oct 04, 2020

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A DMCA claim of copyright or trademark infringement is very serious.  You may wish to file a DMCA counter claim after consulting an attorney.  See below for details.

https://www.adobe.com/legal/dmca.html

 

Good luck!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 04, 2020 Oct 04, 2020

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I truely believe it's serious. But first, I've already explained the way it accidently happened, and second, this content was never sold from my account and that can be proved easily. 

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Adobe Community Professional ,
Oct 04, 2020 Oct 04, 2020

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I'm neither a lawyer nor an Adobe employee.  Your excuses may be legitimate, I don't know.  But this public user-to-user forum is not where you will solve this problem. Please follow the link I posted above. When in doubt, ask your attorney to contact Adobe's copyright dept. 

 

Goodbye & best of luck to you.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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