Dear Adobe Stock Support Team, am writing to inquire about the delay in the publication of my photos

[Dr. SamUK]

Dear Adobe Stock Support Team, am writing to inquire about the delay in the publication of my photos on the Adobe Stock platform. Three months ago, I registered on your service and uploaded a number of photos. Unfortunately, the moderation process has been taking 8 weeks now, and only a small portion of my work has been published. Considering that I have already paid £46 for a subscription, but still have not received any profit due to the delay in publication, ask you to consider my request and provide information regarding:

Reasons for the moderation delay. Estimated timeframes for publishing the rest of my photos. Possibility of compensation for the waiting time if the delay is caused by problems on the part of Adobe Stock. I would appreciate a prompt response and resolution to this issue.

[Moderator cured the topics. Please do select only relevant topics.]

[Moderator moved the thread to the correct forum]

[daniellei4510 · Accepted solution]

For starters, you are not addressing Adobe here but contributors like yourself. 8 weeks is considered the "normal" waiting period, but many contributors lately are experiencing waits times of up to 3 months or longer. And no, you will not be compensated for your wait time. 

[Dr. SamUK]

Hi! Thanks for the clarification and help!

[Jill_C · Accepted solution]

The stated 8 weeks review time is not a guarantee, and there is nothing we can do if Adobe exceeds that guideline except continue to wait. Exactly what did you pay £46 for? There is no subscription fee for us to become Contributors.

[Dr. SamUK]

I'm just inattentive and I just have a subscription to Adobe stock and Adobe Firefly.

[Jill_C]

You do NOT need an Adobe Stock subscription unless you intend to license Adobe Stock assets. 

[Dr. SamUK]

If I unsubscribe, they will charge me an additional fee for premature unsubscribe 

[Jill_C]

How long ago did you subscribe? 

[Dr. SamUK]

Three months ago 

[Jill_C]

It's probably too late to try and negotiate a penalty-free cancellation, however you can try using the chat box on this page and type "agent" in the box to reach a live person. Tell them that you haven't used the subscription and you only subscribed because you were under the mistaken impression that it was necessary to do so to become an Adobe stock contributor.

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

[Dr. SamUK]

Thank you very much for the recommendation!

[Abambo]

If I unsubscribe, they will charge me an additional fee for premature unsubscribe 

By @Dr. SamUK

If you haven't used the stock subscription, you really could negotiate your way out, without a fee.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare
For support on Intagram: https://www.instagram.com/adobecustomercare/

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

[Dr. SamUK]

Thank you very much for your help! They helped me! Everything is great! THANK YOU EVERYONE FOR THE RECOMMENDATIONS!

[Abambo]

You're welcome.

[Jill_C]

That's good to hear. Glad it worked out in your favor.

[Dr. SamUK]

Thank you!!

[Abambo]

Having a subscription and being a contributor is unrelated one to the other. There won't be compensations for any late moderations. And having a subscription of Adobe stock does not even help your contributor work.

[Dr. SamUK]

Thanks for helping me figure it out.