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Direct contact to Adobe contributor

New Here ,
Apr 05, 2023 Apr 05, 2023

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Hi. I need to contact Adobe Contributor. Does anyone have any direct contact, because emails sent to: contributor-support@adobe.com remain unanswered.

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LEGEND ,
Apr 05, 2023 Apr 05, 2023

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You cannot contact an Adobe contributor. And Adobe will not help you. Contributor support is only for contributors, not customers.

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New Here ,
Apr 05, 2023 Apr 05, 2023

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I am Adobe Contributor. Maybe it will be easier if I give you the case number: Adobe Case Update 00167115

Please help me and contact me about this.

 

(E-mail removed by the moderator. Don't give out personal information in a public forum.)

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Community Expert ,
Apr 05, 2023 Apr 05, 2023

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If this is regarding an asset, the best course of action you can do is to use the 'Contact Us' link at the bottom of your contributor page.

You cannot contact the contributor!

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LEGEND ,
Apr 05, 2023 Apr 05, 2023

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1. Even if you are a contributor there is NO WAY to contact another contributor. 

2. This is not a part of Adobe support, we are not staff. 

3. Don't waste your time contacting Adobe support about contacting another contributor.

Do you have a copyright issue? If so, we can help you report an issue with another contributor stealing your work.

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Community Beginner ,
Apr 05, 2023 Apr 05, 2023

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I don't know why you all talk about contacting users I think he sent a mail to contributor-support@adobe.com and didn't get a reply. And I can confirm this, I contacted them 2 weeks ago and didn't get a reply either. Guess they're overworked because of generative ai.

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New Here ,
Apr 05, 2023 Apr 05, 2023

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Exactly. I wrote to them several times and got no response, hence my question here.

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LEGEND ,
Apr 05, 2023 Apr 05, 2023

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Ok, maybe I misunderstand.

"I need to contact Adobe Contributor."

1.  my understanding "I want to talk to a person who is an Adobe Contributor (not myself)."

2. Another possible understanding "I need to contact Adobe Contributor Support (about my own account)".

Is it case 1 or case 2?

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New Here ,
Apr 05, 2023 Apr 05, 2023

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Case 2

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LEGEND ,
Apr 05, 2023 Apr 05, 2023

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Thank you. I apologise for my misunderstanding.

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