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Does anyone have issue seeing their accepted photos?

New Here ,
Oct 27, 2023 Oct 27, 2023

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For a couple of days I cannot see my accepted photos on Adobe stocks. I have several images on the dashboard, none of them shows up on the front end. Does anyone know why? Is this a common issue for everyone or is it just me and my account? I couldn't get help from the Adobe team so far. 

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correct answers 2 Correct answers

Community Expert , Oct 27, 2023 Oct 27, 2023

You are probably in a country where additional vetting is required before images are viewable in that country. Include one of your asset numbers here, and the community members, who are in different countries around the world, will confirm whether they can see your image.

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Community Expert , Oct 27, 2023 Oct 27, 2023
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Is this a common issue for everyone or is it just me and my account?


By @the graphicerman

No! Except if you are in a restricted country, you can see all your assets without a problem (at least if you have, as @Jill_C says, 32 assets online.

 

If you are not in a restricted country:

  • Clear cache and cookies.
  • Disable all browser extensions.
  • Change the browser
  • Check your firewall
  • Change the device/network

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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You are probably in a country where additional vetting is required before images are viewable in that country. Include one of your asset numbers here, and the community members, who are in different countries around the world, will confirm whether they can see your image.

Jill C., Forum Volunteer

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New Here ,
Oct 27, 2023 Oct 27, 2023

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Thank you for your reply! Here's one of my photos https://stock.adobe.com/stock-photo/id/621324968

The thing is I was able to see my photos a few days ago. This problem just started happening.

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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I can see the image just fine.

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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I can see that image, and your portfolio with 32 images. Where are you located ?

Jill C., Forum Volunteer

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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quote

Is this a common issue for everyone or is it just me and my account?


By @the graphicerman

No! Except if you are in a restricted country, you can see all your assets without a problem (at least if you have, as @Jill_C says, 32 assets online.

 

If you are not in a restricted country:

  • Clear cache and cookies.
  • Disable all browser extensions.
  • Change the browser
  • Check your firewall
  • Change the device/network
ABAMBO | Hard- and Software Engineer | Photographer

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