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Downloaded and LICENSED 200 SIlver Gradient Swatches that will not load

New Here ,
Nov 01, 2019 Nov 01, 2019

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AFTER OVER 4 HOURS YESTERDAY ON CHAT WITH ADOBE I STILL HAVE THE SAME PROBLEM. HOWEVER THE ADOBE SUPPORT PERSON RESET MY PREFERENCES FOR NO REASON AND I STILL HAVE THE SAME ISSUE. I WANT THE 200 SILVER GRADIENTS TO INSTALL 'INDIVIDUALLY" AS SWATCHES WITHOUT HAVING TO DRAG AND DROP EACH INDEPENTLY. HOWEVER WHEN I DO OPEN THEM THROUGH OTHER LIBRARY THE BELOW SWATCHES ARE WHAT I GET. I AM A FAIRLY ADVANCED USER AND CANNOT FIGURE OUT WHY I UPLOADED ONE SET AND IT WORKED FINE BUT NOW THIS SET DOES NOT WORK FINE. I ALSO HAVE PUT THE FILES DIRECTLY IN MY PRESETS\EN_US\SWATCHES FOLDER OH AND ADOBE SUPPORT IS FOR THE BIRDS. IN THAT 4 HOURS I ASKED 30 TIMES AT LEAST FOR A LEVEL TWO AND THEY NEVER PROVIDED IT. NEITHER SUPPORT PERSON WAS AWARE OF ADOBE STOCK AND I ACTUALLY UPLOADED LINKS TO THE SECOND SUPPORT PERSON SHOWING HOW TO UPLOAD MULTIPLE SWATCHES AT A TIME. THEY ARE ONLY AWARE OF THE DRAG AND DROP PRACTICE! I HOPE SOMEONE CAN HELP ME WITH THIS DILEMMA. I AM FINISHED USING ADOBE SUPPORT THEY ARE THE WORST.Annotation 2019-10-31 145930.jpgAnnotation 2019-10-31 145831.jpg

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Contributor critique, Contributors, Licensing, Troubleshooting

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Adobe Community Professional ,
Nov 01, 2019 Nov 01, 2019

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I'm sorry about your experience, but if you want help from the community you should stop shouting and give more useful information:

  • I can't read your text because you are writing all ALL-CAPS. 
  • I have no idea what the asset id is nor do you give information on the program you use.
ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 01, 2019 Nov 01, 2019

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LOL sorry about the caps did not realize they were on. Also, you should go to the doctor if you cannot read all caps that's not good. I am using illustrator simply trying to upload an adobe stock #141191712 and it is called 200 Silver Gradients. I believe from another forum nobody can solve the issue. I was told to post here so that adobe stock knows they have product on their pages that are not working as promised.

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