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Filezilla can not connect to FTP for uploading video. timed out.

New Here ,
Jul 31, 2021 Jul 31, 2021

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I can not connect to contributor ftp account for video uploading, i increased filezilla timeout setting but not help.

 

Here filezilla log messages:

 

Status: Connecting to sftp.contributor.adobestock.com...
Status: Using username "xxxxxxxxxx".
Command: Pass: *********
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to sftp.contributor.adobestock.com...
Response: fzSftp started, protocol_version=11
Command: open "xxxxxxxxxx@sftp.contributor.adobestock.com" 22
Status: Using username "xxxxxxxxxx".
Command: Pass: *********
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

 

 

Here filezilla setting.

Screenshot from 2021-07-31 12-50-26.png

TOPICS
Contributor critique, Contributors, Troubleshooting

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correct answers 1 Correct answer

New Here , Aug 02, 2021 Aug 02, 2021
When I create a new password and copy it with the mouse, there seems to be no space in sight, but when I paste it into a text document, the space is also copied. My issuse is resolved.

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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Hi @SANALRENK ,

I'm sorry to hear about your experience. I suggest you first check your Internet speed and ping using a speed test application. speedtest.net is one you can try. For upload you must see at least half the speed of you service. Ping must not exceed 50ms. Do the test multiple times in succession so that you'll identify glitches or interruption of service if there's any. If all is well please send a ticket to Adobe using the Contact us at the bottom of your contributor page. Explain in details the issue you experience.

 

Best wishes

JG

Photographer and Nutrition Author

 

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New Here ,
Aug 02, 2021 Aug 02, 2021

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When I create a new password and copy it with the mouse, there seems to be no space in sight, but when I paste it into a text document, the space is also copied.

 

My issuse is resolved.

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Explorer ,
Aug 31, 2021 Aug 31, 2021

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this worked for me too

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Explorer ,
Aug 31, 2021 Aug 31, 2021

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... and now it has stopped working again. 

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