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Forgot to verify my paypal and adobe sent payment

Community Beginner ,
Dec 10, 2023 Dec 10, 2023

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Hi guys just recently i changed my paypal email address however i forgot to verify my KYC which is needed for paypal in India.My paypal got verified after adobe sent a payment and naturally i did not get my payment, i tried contacting adobe through their customersupport no response. What happens to my payment will paypal refund adobe and will adobe refund it back to my account?? what would be the time frame then??My anxiety is killing me:))))

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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If PayPal received the transfer from Adobe, your issue is with PayPal, so you should contact them. If PayPal refused the transfer it will go back to Adobe, and they'll re-apply it to your account.

Jill C., Forum Volunteer

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New Here ,
Dec 10, 2023 Dec 10, 2023

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hi, i think you should reach out to paypal, but i'd give you a heads up- there support sucks. that's why my friend switched from using paypal to skydo.com they give you virtual bank accounts across the globe, also one of the cheapest solution to receive international payments, you should check that out

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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I don't think Adobe Stock offers that as a payment option.

Jill C., Forum Volunteer

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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Adobe uses PayPal, Payoneer or Skrill. No Skydo, which seems to me more like an Indian only money broker.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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quote

i tried contacting adobe through their customersupport no response.


By @jaidev0101

Customer support is not contributor support. As a contributor, you need to contact contributor support. But in this case, there is nothing that contributor support can do for you, as the money has been released. Either PayPal transfers the funds to your account, or they refuse and refund Adobe, who will credit your account again. That process may take up to a month. To get any insight into the transfer status, you will need to contact PayPal support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 11, 2023 Dec 11, 2023

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Thanks i called paypal and they told me adobe has to cancel the transaction from their end , really didnt get this from what i assume money will be refunded back to adobe but the big question is when will adobe credit me and when will i see that reflect in my current earnings??? why is there no email alerts from adobe to my questions

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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Use the Contact Us link at the bottom of your Dashboard page. There is a choice in the drop-down menu for payment issues. This will create a support ticket in the Adobe Support system. Sending an email does not create a support ticket and may take longer to get a response.

Jill C., Forum Volunteer

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Community Beginner ,
Dec 11, 2023 Dec 11, 2023

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thanks Jill I just replied to the correct option but they send me this automated reply stating that you can expect your payment within 5 to 7 working days without even reading my issue.

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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Probably because you selected "payment time" in the second drop-down box. Select Other in that box and explain the problem in more detail.

Jill C., Forum Volunteer

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Community Expert ,
Dec 12, 2023 Dec 12, 2023

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Well, it seems to me that PayPal needs to cancel, as they don't accept the payment, if they don't accept it. 

ABAMBO | Hard- and Software Engineer | Photographer

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