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Fotolia – Adobe Stock

New Here ,
Sep 30, 2022 Sep 30, 2022

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I have been selling photos through Fotolia for many years. Two years ago my account switched to Adobe Stock. If I want to log in to Adobe Stock now, I end up at my former Fotolia account with a request to switch to Adobe Stock. Logically, this does not work.
If I try to contact Adobe Stock about this, I get a useless standard response and the communication is considered closed. Well.... that's as far as I get, even though I get a daily revenue notice almost every day. Does anyone else have this problem as well? And maybe even a solution?

 

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Contributor critique , Fotolia , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Sep 30, 2022 Sep 30, 2022

There is a procedure for connecting your Fotolia & Adobe accounts. Have you followed the steps outlined here:

 

https://helpx.adobe.com/stock/contributor/help/contributor-fotolia.html

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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There is a procedure for connecting your Fotolia & Adobe accounts. Have you followed the steps outlined here:

 

https://helpx.adobe.com/stock/contributor/help/contributor-fotolia.html

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New Here ,
Oct 02, 2022 Oct 02, 2022

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Thank you. Yes, I have done everything so exactly.

 

 

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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If you did so, and still get relayed to your old Fotolia account, you need to contact contributor support, not the standard Adobe customer support. Need help? (Stock Contributor Support)

 

If that fails, look at your direct messages. I did send you a second method as a private message. Try first the description above.

ABAMBO | Hard- and Software Engineer | Photographer

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