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Ftp error could not connect to server

New Here ,
Aug 04, 2021 Aug 04, 2021

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When I am trying to connect to adobe stock sftp keep getting error on filezilla. please help I allowed the app through firewall.

 

Status: Resolving address of sftp.contributor.adobestock.com
Status: Connecting to 34.240.179.228:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of sftp.contributor.adobestock.com
Status: Connecting to 34.240.179.228:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

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Contributors , Troubleshooting

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correct answers 3 Correct answers

Adobe Employee , Aug 04, 2021 Aug 04, 2021

@Saurabh5C81 Try updating the URL with an additional sftp in front. It looks like we need to update this in the contributor portal. Very sorry for the confusion. Please let us know if this URL works for you with the updated password. 

 

sftp://sftp.contributor.adobestock.com

 

Kind regards,

 

Mat Hayward 

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Community Expert , Aug 04, 2021 Aug 04, 2021

Check the generated password. It may be that when you copy/paste it, you include a leading or trailing space.

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New Here , Aug 28, 2021 Aug 28, 2021

Hello, Please make the form spaceless. I was trying to connect for two hours thinking the server is down. Later realized I was copying password with a silent space. A "copy on clipboard" button would be more relaible. Thanks.

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Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

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@Saurabh5C81 Try updating the URL with an additional sftp in front. It looks like we need to update this in the contributor portal. Very sorry for the confusion. Please let us know if this URL works for you with the updated password. 

 

sftp://sftp.contributor.adobestock.com

 

Kind regards,

 

Mat Hayward 

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New Here ,
Aug 28, 2021 Aug 28, 2021

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Hello, Please make the form spaceless. I was trying to connect for two hours thinking the server is down. Later realized I was copying password with a silent space. A "copy on clipboard" button would be more relaible. Thanks.

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New Here ,
Sep 17, 2021 Sep 17, 2021

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Same, I struggled on and off for a couple days until I found this repsones and manually typed in the password

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Community Expert ,
Aug 04, 2021 Aug 04, 2021

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Check the generated password. It may be that when you copy/paste it, you include a leading or trailing space.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 22, 2021 Sep 22, 2021

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Thanks for this. I was having issues connecting to the server as well. The solution for me was the generated password I copied and pasted from the "learn more" button included an extra character (probably a space). It connects just fine now.

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New Here ,
May 24, 2023 May 24, 2023

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Hi I am havig the same problems with logging into the ftp via the lastest filezila. drives me bananas! Same answer each time, Could not connect to server. What do I do?

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New Here ,
Mar 22, 2024 Mar 22, 2024

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Instead of copying and pasting the password. Try to type the password manually. I know it's hectic to type such a strong password but it's worth it. 

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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There can only be a preceeding or trailing space. It is easy to check that in notepad, and it spares you the hassle to type it in.

ABAMBO | Hard- and Software Engineer | Photographer

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