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Ftp error could not connect to server

New Here ,
Aug 04, 2021 Aug 04, 2021

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When I am trying to connect to adobe stock sftp keep getting error on filezilla. please help I allowed the app through firewall.

 

Status: Resolving address of sftp.contributor.adobestock.com
Status: Connecting to 34.240.179.228:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of sftp.contributor.adobestock.com
Status: Connecting to 34.240.179.228:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

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Contributors, Troubleshooting

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correct answers 2 Correct answers

Adobe Employee , Aug 04, 2021 Aug 04, 2021
@Saurabh5C81 Try updating the URL with an additional sftp in front. It looks like we need to update this in the contributor portal. Very sorry for the confusion. Please let us know if this URL works for you with the updated password.  sftp://sftp.contributor.adobestock.com Kind regards, Mat Hayward 

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New Here , Aug 28, 2021 Aug 28, 2021
Hello, Please make the form spaceless. I was trying to connect for two hours thinking the server is down. Later realized I was copying password with a silent space. A "copy on clipboard" button would be more relaible. Thanks.

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Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

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@Saurabh5C81 Try updating the URL with an additional sftp in front. It looks like we need to update this in the contributor portal. Very sorry for the confusion. Please let us know if this URL works for you with the updated password. 

 

sftp://sftp.contributor.adobestock.com

 

Kind regards,

 

Mat Hayward 

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New Here ,
Aug 28, 2021 Aug 28, 2021

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Hello, Please make the form spaceless. I was trying to connect for two hours thinking the server is down. Later realized I was copying password with a silent space. A "copy on clipboard" button would be more relaible. Thanks.

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New Here ,
Sep 17, 2021 Sep 17, 2021

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Same, I struggled on and off for a couple days until I found this repsones and manually typed in the password

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Adobe Community Professional ,
Aug 04, 2021 Aug 04, 2021

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Check the generated password. It may be that when you copy/paste it, you include a leading or trailing space.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 22, 2021 Sep 22, 2021

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Thanks for this. I was having issues connecting to the server as well. The solution for me was the generated password I copied and pasted from the "learn more" button included an extra character (probably a space). It connects just fine now.

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