Generative AI images taking too long to review, already been 3 months and still not reviewed.

[GuruGambit111]

Hi guys, I had uploaded AI generated images 3 months back and they haven't been reviewed till date. Why is it taking so long for the review?

[Moderator moved the thread to the correct forum]

[sixhaunt]

from my understanding, review times are based on the user. My generated images take an average of 2-5 days, some people report it taking weeks and others months if their contributor ratings are low (such as for having a high rate of rejections).

[Abambo]

from my understanding, review times are based on the user. My generated images take an average of 2-5 days, some people report it taking weeks and others months if their contributor ratings are low (such as for having a high rate of rejections).

By @sixhaunt

That is not what is said by Adobe. However, it wouldn't expressly astonish me.

[Jill_C · Accepted solution]

Did you upload them 3 months ago or did you submit them 3 months ago? Only the upload date is shown on the asset while it's under review, not the submission date. Though 3 months in review seems to be more than average, it's not unheard if. There's nothing you can do to hasten the process.

[GuruGambit111]

The upload date and submission date differ by not more than 4 days so it is already 3 months in terms of both. 

[Jill_C]

Is this your first submission? Have you ever had any other assets approved?

[GuruGambit111]

No, I already have 379 images in my portfolio.

[Abambo · Accepted solution]

No, I already have 379 images in my portfolio.

By @GuruGambit111

That's good. You simply need to wait. There is nothing more you can do.

[Abambo]

Are you sure that they are in the review tab and not in the reminder tab?

[GuruGambit111]

Yes.

[Abambo]

Too long is relative. As @Jill_C says, the date shown is not the submission time, but the upload time, even if labelled as "submission". Now, with the submission limit in place, people upload and submit several weeks away, so that makes a difference. 

According to Adobe moderation waiting time is typically not longer than 2 months. You have to wait.

[cwiela_CH]

Dear Guru, i have the same issue and asked the support about out. This was their response: 

/...We are currently experiencing a very high volume of Ai uploads, so unfortunately, the reviewing of files are taking much longer than usual. We appreciate your patience with this temporary setback and hope the moderation team will be on track again soon.
The average wait time is up to 60 days for files to be reviewed.../

So it seems we have to be patience.

BR Chris

[Abambo]

They even found the time to answer you. I suppose they answer this 1000 times a day.

[cwiela_CH]

Yes, and I appreciate that. And if they answer this 1000 times a day, why not just add it in the upload notification 😉 Just saying. 

[Abambo]

Because the message you get when submitting is probably hardcoded in the system. And the huge influx of generative AI assets has not been anticipated. As moderation is done by humans, you simply can't add more resources on the fly.