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Generative AI images taking too long to review, already been 3 months and still not reviewed.

Community Beginner ,
Aug 13, 2023 Aug 13, 2023

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Hi guys, I had uploaded AI generated images 3 months back and they haven't been reviewed till date. Why is it taking so long for the review?

 

[Moderator moved the thread to the correct forum]

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correct answers 2 Correct answers

Community Expert , Aug 13, 2023 Aug 13, 2023

Did you upload them 3 months ago or did you submit them 3 months ago? Only the upload date is shown on the asset while it's under review, not the submission date. Though 3 months in review seems to be more than average, it's not unheard if. There's nothing you can do to hasten the process.

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Community Expert , Aug 16, 2023 Aug 16, 2023
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No, I already have 379 images in my portfolio.


By @GuruGambit111


That's good. You simply need to wait. There is nothing more you can do.

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Participant ,
Aug 13, 2023 Aug 13, 2023

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from my understanding, review times are based on the user. My generated images take an average of 2-5 days, some people report it taking weeks and others months if their contributor ratings are low (such as for having a high rate of rejections).

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Community Expert ,
Aug 13, 2023 Aug 13, 2023

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from my understanding, review times are based on the user. My generated images take an average of 2-5 days, some people report it taking weeks and others months if their contributor ratings are low (such as for having a high rate of rejections).


By @sixhaunt

That is not what is said by Adobe. However, it wouldn't expressly astonish me.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Aug 13, 2023 Aug 13, 2023

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Did you upload them 3 months ago or did you submit them 3 months ago? Only the upload date is shown on the asset while it's under review, not the submission date. Though 3 months in review seems to be more than average, it's not unheard if. There's nothing you can do to hasten the process.

Jill C., Forum Volunteer

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Community Beginner ,
Aug 15, 2023 Aug 15, 2023

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The upload date and submission date differ by not more than 4 days so it is already 3 months in terms of both. 

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Community Expert ,
Aug 15, 2023 Aug 15, 2023

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Is this your first submission? Have you ever had any other assets approved?

Jill C., Forum Volunteer

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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No, I already have 379 images in my portfolio.

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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No, I already have 379 images in my portfolio.


By @GuruGambit111


That's good. You simply need to wait. There is nothing more you can do.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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Are you sure that they are in the review tab and not in the reminder tab?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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Yes.

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Community Expert ,
Aug 13, 2023 Aug 13, 2023

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Too long is relative. As @Jill_C says, the date shown is not the submission time, but the upload time, even if labelled as "submission". Now, with the submission limit in place, people upload and submit several weeks away, so that makes a difference. 

 

According to Adobe moderation waiting time is typically not longer than 2 months. You have to wait.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 16, 2023 Aug 16, 2023

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Dear Guru, i have the same issue and asked the support about out. This was their response: 

 

/...We are currently experiencing a very high volume of Ai uploads, so unfortunately, the reviewing of files are taking much longer than usual. We appreciate your patience with this temporary setback and hope the moderation team will be on track again soon.
The average wait time is up to 60 days for files to be reviewed.../

 

So it seems we have to be patience.

 

BR Chris

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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They even found the time to answer you. I suppose they answer this 1000 times a day.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 23, 2023 Aug 23, 2023

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Yes, and I appreciate that. And if they answer this 1000 times a day, why not just add it in the upload notification 😉 Just saying. 

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Community Expert ,
Aug 23, 2023 Aug 23, 2023

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Because the message you get when submitting is probably hardcoded in the system. And the huge influx of generative AI assets has not been anticipated. As moderation is done by humans, you simply can't add more resources on the fly.

ABAMBO | Hard- and Software Engineer | Photographer

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