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Has anyone ever opened their account after being blocked?

New Here ,
Oct 25, 2022 Oct 25, 2022

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My account was blocked by Adobe 5 days ago and I was asked to contact them about the problem. They sent me an e-mail about the issue and told me to call back. I sent an e-mail proving that the problem was not caused by me. But after that, I can't get positive or negative feedback for 5 days. They don't give any answer. A corporate firm's communication with its contributors should not be this weak.
Have any of you experienced this situation? How many days later did they get back to you?

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correct answers 1 Correct answer

Community Expert , Oct 25, 2022 Oct 25, 2022

Sorry to hear that.

If they told you to call back, then I assume you were provided a number. Call them.

It may require some time to review the situation and your proof. You probably should be paitent.

 

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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Sorry to hear that.

If they told you to call back, then I assume you were provided a number. Call them.

It may require some time to review the situation and your proof. You probably should be paitent.

 

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New Here ,
Oct 25, 2022 Oct 25, 2022

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They got back to me and the situation was resolved,
Thank you Adobe.

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