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Hello, files that have been verified are not reflected in the portfolio

Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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Hello, files that have been verified are not reflected in the portfolio. What to do ?

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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I'm not sure what your screenshot is showing. If approved files are not shown in your profile, it is probably because you live in a country where images require extra vetting before they are available in that region.

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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What is your location? I do not know of any country, being restricted and writing in Cyrillic. 

 

If you post a link to your public profile then we can check that.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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For example file № 719107146 

This file is on the contributor’s side but not in the buyer’s portfolio

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Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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They were checked 3 days ago. I was waiting for them to appear, but they never appeared in my portfolio from the buyer's side.

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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It probably takes more than 3 days for assets to show up to buyers.  Wait a few weeks and then check back in if they haven't shown up yet.


George F, Fine Art Landscape Photographer

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Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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Why such a long time, what is the reason for this? How can I write email support?

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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You can try to contact support via the Contact Us link in the Contributor Support page, but I'm not convinced there is an issue.  

 

It could just take a few days for thes assets to register in the system.  I usually recommend a few weeks for issues like this just to be sure there is an issue before trying to contact Contributor Support.  It might even just be that they show up once the weekend is over.


George F, Fine Art Landscape Photographer

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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quote

Why such a long time, what is the reason for this? How can I write email support?


By @Olga288212092dhj

That is not normal. Contact contributor support. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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It probably takes more than 3 days for assets to show up to buyers.  Wait a few weeks and then check back in if they haven't shown up yet.


By @George_F

Normally they show up immediately. At least after 3 days they should be there.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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Searching for this asset as a buyer didn't yield any results for me.  Wait a few more days and then try again.


George F, Fine Art Landscape Photographer

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Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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Ok thank you. I'll wait 

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