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Help with adobe sessions

New Here ,
Mar 14, 2023 Mar 14, 2023

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Here's the thing: in the past, my user name in my adobe account and email was [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]  ,  then I changed it for[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]  because the first one was from my last job, I don't have it anymore, I don’t have access to it.

Now in some of the adobe database the last email is still registered. I am a Stock Contributor, I sell photos in Adobe Stock, and I can't use adobe sessions for my adobe stock because is using my last email for model signs and forms.

I work with models (people) for my photograps, but in the process of signing the forms of session rights I send them the form, they sign and the system send back the file to me but to my old email ( I know it because the mail they read say so, see picture). And as the old email does not exist anymore, I can’t have access to the forms of my models.

I erased that email in my account but is still in "Adobe sessions" they are sending mails to that old email. I have a screen shot to show you that. This is the emails my models receive:

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Can anyone help me?

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correct answers 1 Correct answer

Adobe Employee , Mar 14, 2023 Mar 14, 2023

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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