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Help with why this image was rejected for technical reasons

Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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I'm very confused as to why this photo was rejected for "technical reasons". It looks sharp, low noise, correctly exposed, etc. 

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Troubleshooting

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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I can neither edit the post above nor attach my photo to it or to this comment. I keep getting "You are not authorized to make this request" as a response

 

Anyone have any suggestions? Google and community forum search yield no info

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LEGEND ,
Jul 19, 2022 Jul 19, 2022

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You won't be able to edit, but you should be able to attach a file to a new reply. 

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Community Expert ,
Jul 19, 2022 Jul 19, 2022

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Hello,

 

Just in case you are not aware, in the message box click the photo icon:

ricky336_0-1658232442554.jpeg

and then you can attach the image.

Just click 'reply' and post the image.

 

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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Correct, that's the button I hit. Then I select the file and click upload

Then I get this error:
Screen Shot 2022-07-19 at 9.26.36 AM.png

 

Which I don't understand since I can easily upload the screenshot of the error

How can I not be authorized to upload the photo I have a question about but authorized to upload a png screenshot?

 

The text below the attach says Maximum Size 47MB and my file is a .jpg of 2.6MB, so it shouldn't be a size or file format issue, should it?

 

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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This time it worked by renaming the file name

So this is the file that was rejected and I'm trying to understand why

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Community Expert ,
Jul 19, 2022 Jul 19, 2022

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See my reply to your other post.  These jets are protected property.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jul 19, 2022 Jul 19, 2022

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They are protected property... hence, they are not available for commercial use. But that is IP (Intellectual Property). From a technical point of view, the photo isn't actually sharp:

Screenshot 2022-07-20 073958.png

Not sharp enough anyway!

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