Hey, my Account was deactivated

[Martirosyan_Stock]

Hey, my Account was deactivated. i reupload and sumbit same content by accident, i understand it after Adobe accept some files 😞 and i saw the similars , i start removing them, but my accaunt was blocked after a few minutes .. i  have submit an appeal, i have almost 90.000 files. mostly AI but also videos, photos, i'm contributor since 2018. 

1. is it more likly that i will be reactivated (((?
2. i have almost $1500 on my balance, will that money still be there?
3. how much it's usally take (( cause i submited  a lot of videos for free collaction .

[daniellei4510 · Accepted solution]

It would appear, at least to me, that the biggest reason related to deactivated accounts involve AI, for either not reading the rules regarding their submission or, in some cases, trying to circumvent them. You were given a Contact us link when you discovered your account was deactivated, and I assume you took advantage of it. All you can do now is wait to hear back from Adobe. It could take days, weeks, or longer, depending on the number of investigations presently ongoing. If your account is reinstated, you will again have access to your earnings.

[Martirosyan_Stock]

but if i never blocked before, i have a good sells , and my account have a long history of 6 years, is it more likely that i can be reactivated?..

and if not, can i get my money? or they will be lost?

[daniellei4510]

I would assume so, but as contributors like yourself, we have no control over the outcome.

[Martirosyan_Stock]

thanks

[Jill_C]

Whether or not your account is blocked permanently or reactivated depends on the severity of the violation(s) of the T&C's and guidelines. Some infractions are unforgivable, like uploading stolen content for instance. Remember that for every $1 you make, Adobe makes $2; therefore, they do not take lightly the decision of whether to permanently disable accounts.