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Hi, I have a problem with loging into Adobe Contributor after Adobe technical support resetted my ad

Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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Hi,

I had Adobe account with adobe id of course, and Fotolia account that was connected to my Adobe account as Adobe Contributor account.

Some time ago, due to some issues with language and region, Adobe technical support helped me by resetting my Adobe ID in the process.

I am now in a Catch-22 problem with Adobe Stock Contributor account because:

1. My fotolia account is still tied to no longer existing Adobe ID that I cannot access

2. I cannot tie my fotolia account to my Adobe ID because it is already connected

3. I cannot pursue this issue with Adobe Stock Contributor support because I can't login into Adobe Stock Contributor page because I can't connect any fotolia account to it and can't login inton Adobe Stock Contributor account

4. I cannot use Adobe virtual assistant because when choosing options and products for help it always says sorry we're closed

5. there is no way to contact Adobe Contributor help without logging in, but I can't log in.

 

My Adobe, Adobe Stock Contributor and Fotolia account use the same mail, I receive notification of sales, but I can't do anything, nor manage it, nor receive money or uppload tax documents.

I am a rightful owner to that Fotolia account, I have all the data, I have the passport to confirm it, I have the username/password, but as I said I can't use it because it is tied to no longer existing Adobe ID because the support didn't thought of resetting that as well or didn't have jurisdiction over it.

 

so I can't login and I can't contact support in the traditional way even the virtual thingy flips me off

Please, is there a way to contact relevant support or for support to contact me and sort this out, I am getting desperate. I have all the data to confirm that I am the rightful owner of these accounts, they all even use the same email adress.

thanks,

Ivan

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Contributors, Fotolia, Troubleshooting

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correct answers 3 Correct answers

Adobe Community Professional , Aug 14, 2021 Aug 14, 2021
Try this e-mail address:  contributor-support@adobe.com

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Adobe Community Professional , Aug 21, 2021 Aug 21, 2021
They won't respond on weekends.  But be sure to check your spam and social folders. 

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Community Beginner , Aug 21, 2021 Aug 21, 2021
sorry for spamming. It is resolved.Thank you very much for your patience and your replies, it has helped me greatly, you have cleared a great problem for me. Thanks also for Ms./Mrs. Lee from Adobe support who solved the technical part.

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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Contact Stock Contributor Support:

https://contributor.stock.adobe.com/en/contact

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 14, 2021 Aug 14, 2021

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it doesn't work - when I go to this link it asks me to login with fotolia login and I cannot skip that step

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Adobe Community Professional ,
Aug 14, 2021 Aug 14, 2021

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Try this e-mail address: 

contributor-support@adobe.com

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 15, 2021 Aug 15, 2021

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thank you very much!

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Adobe Community Professional ,
Aug 15, 2021 Aug 15, 2021

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You're welcome. Please update this thread if you are not able to connect to contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 21, 2021 Aug 21, 2021

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I have sent an email to contributor-support@adobe.com few days ago. No answer still.

 

thank you for your help

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Adobe Community Professional ,
Aug 21, 2021 Aug 21, 2021

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They won't respond on weekends.  But be sure to check your spam and social folders. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 21, 2021 Aug 21, 2021

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they didn't answer on Tue, Wed, Thu and Fri. I'm afraid they completely ignored that email.

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Community Beginner ,
Aug 21, 2021 Aug 21, 2021

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I'm sorry, they have replied. Somehow it was in trash folder.

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Community Beginner ,
Aug 21, 2021 Aug 21, 2021

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sorry for spamming. It is resolved.Thank you very much for your patience and your replies, it has helped me greatly, you have cleared a great problem for me. Thanks also for Ms./Mrs. Lee from Adobe support who solved the technical part.

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Adobe Community Professional ,
Aug 21, 2021 Aug 21, 2021

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Glad Adobe was able to help you.  🙂

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Aug 21, 2021 Aug 21, 2021

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Thanks for the update.

ABAMBO | Hard- and Software Engineer | Photographer

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