Hi, I have a problem with loging into Adobe Contributor after Adobe technical support resetted my ad

[defaultp3d24cwvr7jl]

Hi,

I had Adobe account with adobe id of course, and Fotolia account that was connected to my Adobe account as Adobe Contributor account.

Some time ago, due to some issues with language and region, Adobe technical support helped me by resetting my Adobe ID in the process.

I am now in a Catch-22 problem with Adobe Stock Contributor account because:

1. My fotolia account is still tied to no longer existing Adobe ID that I cannot access

2. I cannot tie my fotolia account to my Adobe ID because it is already connected

3. I cannot pursue this issue with Adobe Stock Contributor support because I can't login into Adobe Stock Contributor page because I can't connect any fotolia account to it and can't login inton Adobe Stock Contributor account

4. I cannot use Adobe virtual assistant because when choosing options and products for help it always says sorry we're closed

5. there is no way to contact Adobe Contributor help without logging in, but I can't log in.

My Adobe, Adobe Stock Contributor and Fotolia account use the same mail, I receive notification of sales, but I can't do anything, nor manage it, nor receive money or uppload tax documents.

I am a rightful owner to that Fotolia account, I have all the data, I have the passport to confirm it, I have the username/password, but as I said I can't use it because it is tied to no longer existing Adobe ID because the support didn't thought of resetting that as well or didn't have jurisdiction over it.

so I can't login and I can't contact support in the traditional way even the virtual thingy flips me off

Please, is there a way to contact relevant support or for support to contact me and sort this out, I am getting desperate. I have all the data to confirm that I am the rightful owner of these accounts, they all even use the same email adress.

thanks,

Ivan

[Nancy OShea]

Contact Stock Contributor Support:

https://contributor.stock.adobe.com/en/contact

[defaultp3d24cwvr7jl]

it doesn't work - when I go to this link it asks me to login with fotolia login and I cannot skip that step

[Abambo · Accepted solution]

Try this e-mail address: 

contributor-support@adobe.com

[defaultp3d24cwvr7jl]

thank you very much!

[Abambo]

You're welcome. Please update this thread if you are not able to connect to contributor support.

[defaultp3d24cwvr7jl]

I have sent an email to contributor-support@adobe.com few days ago. No answer still.

thank you for your help

[Nancy OShea · Accepted solution]

They won't respond on weekends.  But be sure to check your spam and social folders. 

[defaultp3d24cwvr7jl]

they didn't answer on Tue, Wed, Thu and Fri. I'm afraid they completely ignored that email.

[defaultp3d24cwvr7jl]

I'm sorry, they have replied. Somehow it was in trash folder.

[defaultp3d24cwvr7jl · Accepted solution]

sorry for spamming. It is resolved.Thank you very much for your patience and your replies, it has helped me greatly, you have cleared a great problem for me. Thanks also for Ms./Mrs. Lee from Adobe support who solved the technical part.

[Nancy OShea]

Glad Adobe was able to help you.  🙂

[Abambo]

Thanks for the update.