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highly irregular sales activities.

New Here ,
Oct 07, 2023 Oct 07, 2023

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Is possible to get back my account? Is there any one is happened with you. and you unblock your account? I want to know, is it my fault to increase sale?

Many of the contribution are facing this problem. Is it a system error, or adobe stock team it do manually?

What can I do now? How can I unblock my account. I send theme Mail then they reply this mail.

Then I send them another Mail 5 day ago but they do not reply my Mail. They Said: "Since your account has appeared in the context of highly irregular sales activities, the account will remain blocked until further notice. When you joined Adobe Stock as a Contributor you have accepted the Terms of Use. Please review the Terms of Use carefully and I’d like to call attention to section 8.1 Termination of accounts. If you have any questions, or to update your case, simply respond to this email."

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correct answers 3 Correct answers

Community Expert , Oct 07, 2023 Oct 07, 2023

All you can do is wait. If Adobe determines that you did nothing wrong, your account will be freed. If not, your account will remain closed for an undetermined time.

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Community Expert , Oct 07, 2023 Oct 07, 2023

You asked " is it my fault to increase sale?"  Did you do anything to increase your sales, such as licensing your own images or getting your friends to do so? Did you participate in any schemes to boost your sales for a fee? These are the types of activities that are getting accounts permanently blocked.

 

As far as I know, and I have no insider knowledge about Adobe's internal practices, blocking an account is a manual effort by an Adobe employee, as is unblocking an account after they have com

...

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Community Expert , Oct 07, 2023 Oct 07, 2023

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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All you can do is wait. If Adobe determines that you did nothing wrong, your account will be freed. If not, your account will remain closed for an undetermined time.

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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You asked " is it my fault to increase sale?"  Did you do anything to increase your sales, such as licensing your own images or getting your friends to do so? Did you participate in any schemes to boost your sales for a fee? These are the types of activities that are getting accounts permanently blocked.

 

As far as I know, and I have no insider knowledge about Adobe's internal practices, blocking an account is a manual effort by an Adobe employee, as is unblocking an account after they have completed their investigation.

 

Sending repeated emails accomplishes nothing except to further clog the already overwhelmed contributor support system. Wait for a response. As the notice said "you will remain blocked until further notice". If you have not received such a notice, it means they are either still investigating, or your account could have been permanently suspended.

Jill C., Forum Volunteer

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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