How long does it take for uploaded video to appear in new?

Community Beginner ,
Feb 26, 2022 Feb 26, 2022

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I am uploading video for the first time. I used FTP as described and the upload seems successfull. But after waiting and trying multiple times the file still does not appear. How long dies it normally take?

 

I also check what problems other folks had in the community but I can't seem to figure out what issue my file would have.

Resolution, frame rate, file format, duration, codec all match the requirements.

 

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Contributors , Troubleshooting

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correct answers 1 Correct answer

Contributor , Feb 27, 2022 Feb 27, 2022

If sometimes it takes weeks I send one and it took almost a month 😞

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Contributor ,
Feb 27, 2022 Feb 27, 2022

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If sometimes it takes weeks I send one and it took almost a month 😞

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Community Beginner ,
Mar 06, 2022 Mar 06, 2022

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I can confirm the checked back a couple days later and they are new now. 
that is so confusing because none of the help pages mention the delay. 
th so you for the help!

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