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Hello,
I uploaded several pictures, among them this File ID: 408593164 8 days ago, and i haven't received any answer. Maybe there are problems.
Thank you!
To answer your specific question, the moderation wait time varies based on the number of assets in the queue. The average wait is between 3-5 days but it can vary a day or two in either direction.
The problem here is your account specifically. You created the account at Fotolia (when that was still possible), but you did not complete the process so your account was never fully activated. As a result, your submission never made it into the review queue. I've made the necessary corrections so y
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Hello,
It can take time, usually, it's about a week, but it can take longer. It will get reviewed eventually.
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Thanks for the answer! Unfortunately, 16 days have passed and there is no answer.
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To answer your specific question, the moderation wait time varies based on the number of assets in the queue. The average wait is between 3-5 days but it can vary a day or two in either direction.
The problem here is your account specifically. You created the account at Fotolia (when that was still possible), but you did not complete the process so your account was never fully activated. As a result, your submission never made it into the review queue. I've made the necessary corrections so your file is now in the queue and should be reviewed in the next couple of days.
Kind regards,
Mat Hayward
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Thank you!
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this is the same as a problem, even up to 7 years ago I was still pending a review, until 2 years ago there was still a pending review. and I keep trying to upload again and it's still the same, there's no clarity on being rejected or even successful in reviewing. everything is still being reviewed and none has been completed
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Greetings! I recommend starting a new thread whenever you have a question such as this.
If you really have had files in review for 7 years, I recommend contacting Contributor Support with this link: https://contributor.stock.adobe.com/en/Contact
Cheers!
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hello, thank you very much appreciate your help
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but they never respond to my complaints and problems
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Make sure to check spam folders and other folders, Adobe emails tend to go to my "Promotions" folder.
I'd also check to see if your submitted id has been accepted.
Only Adobe Contributor Support is able to provide assistance with this. If more than 1-2 months has gone by, try sending another email. Having a polite demeanor can go a long way in correspondence. If another two weeks goes by without a response, check back in 🙂
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thanks for the help, hopefully my account can upload successfully
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They answer by e-mail. If your assets are stuck for more than 7 years, they definitly have a problem. Do you have any picture accepted or refused?