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How long does the review usually take?

Community Beginner ,
Feb 03, 2021 Feb 03, 2021

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Hello,

I uploaded several pictures, among them this File ID: 408593164 8 days ago, and i haven't received any answer. Maybe there are problems.

Thank you!

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Bug, Enhancement, General Feedback

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correct answers 1 Correct answer

Adobe Employee , Feb 11, 2021 Feb 11, 2021
To answer your specific question, the moderation wait time varies based on the number of assets in the queue. The average wait is between 3-5 days but it can vary a day or two in either direction.  The problem here is your account specifically. You created the account at Fotolia (when that was still possible), but you did not complete the process so your account was never fully activated. As a result, your submission never made it into the review queue. I've made the necessary corrections so y...

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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Hello,

It can take time, usually, it's about a week, but it can take longer. It will get reviewed eventually.

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Community Beginner ,
Feb 11, 2021 Feb 11, 2021

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Thanks for the answer! Unfortunately, 16 days have passed and there is no answer.

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Adobe Employee ,
Feb 11, 2021 Feb 11, 2021

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To answer your specific question, the moderation wait time varies based on the number of assets in the queue. The average wait is between 3-5 days but it can vary a day or two in either direction. 

 

The problem here is your account specifically. You created the account at Fotolia (when that was still possible), but you did not complete the process so your account was never fully activated. As a result, your submission never made it into the review queue. I've made the necessary corrections so your file is now in the queue and should be reviewed in the next couple of days.

 

Kind regards,

 

Mat Hayward 

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Community Beginner ,
Feb 12, 2021 Feb 12, 2021

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Thank you!

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