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I am getting a "page not found" error.

Community Beginner ,
Feb 22, 2024 Feb 22, 2024

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Hello, I cannot see the links to many of my works that are for sale on Adobe Stock, but I can still sell them. Unless there is a contrary situation, it appears in searches, but I can say that it usually does not appear at all. Does not being able to see my work links prevent my sales from reaching the buyer audience? Will the images I have worked on appear even if the buyer searches with the correct title in all countries? I think this problem is probably related to the country I live in. (TR) I think this situation affects my sales. I request your support regarding this issue.

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Contributor critique , Contributors , Fotolia , Troubleshooting

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correct answers 3 Correct answers

Community Expert , Feb 22, 2024 Feb 22, 2024
quote

How exactly will I be able to change the region? When I do this, will my assets appear in all countries or is this problem only related to Turkey?


By @Nuh Saydam


You can't change your region your living in, obviously for tax reasons. But the issue is the same for all of us. Restricted regions see only a partially amount of assets, as they need additional vetting. As this vetting is costly, Adobe does apply it only to a restricted number of successful assets. 

 

But to calm your nerves, this do

...

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Community Expert , Feb 28, 2024 Feb 28, 2024
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It is ridiculous to encounter such a situation in these very annoying days.

It's what it is, but it's the same for us all. I can sell a total of three of my assets in your region. My second best seller can't be bought in Turkey.

quote

I was planning to produce and sell the content, there were 4 sales in total. If I reach more audiences, I will make much more sales. I keep refreshing the page and my assets are not visible at all.


By @Nuh Saydam

So produce more items. The majority of the buyers are

...

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Community Expert , Feb 29, 2024 Feb 29, 2024
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Thank you for your support. Then there is nothing to do but wait.


By @Nuh Saydam

No, you submit, and your assets will generate sales. If they don't generate sales, that means that nobody wants to buy them. Turkish buyers can't buy, but American and European (except Turkey) buyers can buy. Some Asian and African countries may also be restricted, but major countries are not.

 

There are only some countries that are restricted and as Adobe has only two zones, I suppose that the restriction criter

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Community Expert ,
Feb 22, 2024 Feb 22, 2024

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Turkey and some other countries require that images undergo further reviews before they are made availble in those regions. Assets that have initially been appreoved are available in other regions. You can check by changing your region and then search for your images or look at your public portfolio.

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Community Beginner ,
Feb 22, 2024 Feb 22, 2024

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How exactly will I be able to change the region? When I do this, will my assets appear in all countries or is this problem only related to Turkey?

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Community Expert ,
Feb 22, 2024 Feb 22, 2024

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quote

How exactly will I be able to change the region? When I do this, will my assets appear in all countries or is this problem only related to Turkey?


By @Nuh Saydam


You can't change your region your living in, obviously for tax reasons. But the issue is the same for all of us. Restricted regions see only a partially amount of assets, as they need additional vetting. As this vetting is costly, Adobe does apply it only to a restricted number of successful assets. 

 

But to calm your nerves, this does hurt my sales the same as it hurts yours, as my assets aren't visible neither in your region. Only my most successful assets got cleared. 

 

Anyhow, the majority of potential customers are not sitting in restricted countries, so, with the one exception of creating highly localized assets, yo will not see a disadvantage.

 

If you want to see what your portfolio looks for "the rest of the worls", exchange the country code (tr) with a different one, like "ca" for Canada. You can do so in the URL.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 22, 2024 Feb 22, 2024

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Hello, when I use CA in the URL section, my page and assets appear in the search tab. What I want to understand is, will my global assets be visible in every country except Türkiye?

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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Hello, when I use CA in the URL section, my page and assets appear in the search tab. What I want to understand is, will my global assets be visible in every country except Türkiye?


By @Nuh Saydam


There are several restricted countries, and those will not show your assets. The majority of the regions will show your assets. There is no public list of restricted countries, so we don't know them all. But Turkey is part of those. What you don't see can't be bought in your region, even if you, as a buyer, change the region to something else, to cirumvent the restrictions.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 28, 2024 Feb 28, 2024

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It is ridiculous to encounter such a situation in these very annoying days. I was planning to produce and sell the content, there were 4 sales in total. If I reach more audiences, I will make much more sales. I keep refreshing the page and my assets are not visible at all.

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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It is ridiculous to encounter such a situation in these very annoying days.

It's what it is, but it's the same for us all. I can sell a total of three of my assets in your region. My second best seller can't be bought in Turkey.

quote

I was planning to produce and sell the content, there were 4 sales in total. If I reach more audiences, I will make much more sales. I keep refreshing the page and my assets are not visible at all.


By @Nuh Saydam

So produce more items. The majority of the buyers are not located in the restricted countries. Your assets sell, even when you are in a restricted country. It's restricted for buyers, not sellers.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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The issue seems to be more about the legal environment in those countries, rather than any policy decision on behalf of Adobe.

Jill C., Forum Volunteer

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Community Beginner ,
Feb 28, 2024 Feb 28, 2024

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Do I need to create a certain design template for the new assets I will create to appear, or will they not appear at all?

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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Reread the above info from @Abambo  There really is nothing you can do to make the images appear on your page in your country.

Jill C., Forum Volunteer

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Community Beginner ,
Feb 28, 2024 Feb 28, 2024

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Thank you for your support. Then there is nothing to do but wait.

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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Thank you for your support. Then there is nothing to do but wait.


By @Nuh Saydam

No, you submit, and your assets will generate sales. If they don't generate sales, that means that nobody wants to buy them. Turkish buyers can't buy, but American and European (except Turkey) buyers can buy. Some Asian and African countries may also be restricted, but major countries are not.

 

There are only some countries that are restricted and as Adobe has only two zones, I suppose that the restriction criteria applied are for the most stringent country.  And you (and we all) can't do anything about that. It's surly the price Adobe has to pay for doing business in those countries.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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Thank you very much for your support. One of my assets has now been sold. New contents. I will continue to produce and upload.

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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That's good. With enough sales, the content will be unlocked for your region too.

ABAMBO | Hard- and Software Engineer | Photographer

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