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I can't Submit Video to Adobe Stock

Explorer ,
Jun 11, 2020 Jun 11, 2020

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I have uploaded my short video animation to Adobe Stock.

But When I submit them, firstly it shows "Your files were successfully submitted".

Then when I refreash the page all of my video still showing in "New" Tab, not in "Review" Tab.

Please Help.

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Account management, Contributors, Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jun 11, 2020 Jun 11, 2020
I'm seeing another video file submitted around that same time, but this file was just updated with the metadata (keywords, title etc.). Possibly this video was not fully ready to submit yet while another video was and that is where the submission confirmation is from. Please try: 1. Clear all browser cache & close all browser windows 2. Launch the site again and sign-in 3. Make sure the video has all the data needed to submit and then retry submitting this file.

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Adobe Employee ,
Jun 11, 2020 Jun 11, 2020

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Can you share the File ID of the video that is failing? I looked at your most recent video upload and can see it was sent to the moderation team. Possibly a cache issue?

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Explorer ,
Jun 11, 2020 Jun 11, 2020

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Thanks for the response. I was feeling so lonly with the problem.

One of the video ID I can't submit is: File ID(s): 356946081 

Please solve this.

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Adobe Employee ,
Jun 11, 2020 Jun 11, 2020

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I'm seeing another video file submitted around that same time, but this file was just updated with the metadata (keywords, title etc.). Possibly this video was not fully ready to submit yet while another video was and that is where the submission confirmation is from.

Please try:
1. Clear all browser cache & close all browser windows

2. Launch the site again and sign-in

3. Make sure the video has all the data needed to submit and then retry submitting this file.

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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