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I do not receive alert email when I sell a file any longer

LEGEND ,
Mar 14, 2019 Mar 14, 2019

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Good afternoon,

It is since few days I don't receive the alert email when I sell a file. I checked in my account setting but I found just the option to receive an alert email when one of my pic has been moderated.

Can you help me?

Thanks in advance.

Bye

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correct answers 1 Correct answer

Adobe Community Professional , Mar 14, 2019 Mar 14, 2019
Did you have sales for that period?There has been a modification that sends out only a mail a day for your sales instead of a mail for each sale.You should also check your spam folder. Sometimes mails like that are intercepted as spam.

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Adobe Community Professional ,
Mar 14, 2019 Mar 14, 2019

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Did you have sales for that period?

There has been a modification that sends out only a mail a day for your sales instead of a mail for each sale.

You should also check your spam folder. Sometimes mails like that are intercepted as spam.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Mar 14, 2019 Mar 14, 2019

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Hi giovannid

Please let us know if Abambo's suggestion was helpful, or if you need further help.

Regards

JG

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LEGEND ,
Mar 15, 2019 Mar 15, 2019

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Good afternoon to you,

Yesterday I sold 2 files and today 1 file.

Sure the suggestion has been helpful. I think that there have been some differences from fotolia and Adobe stock contributor area because in the past when I sold a file I received immediately the alert email. Anyway there are not problems it is ok in this way as well. Good work and have a nice day! Bye!

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Adobe Community Professional ,
Mar 15, 2019 Mar 15, 2019

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LATEST

giovannid74675258  wrote

Sure the suggestion has been helpful. I think that there have been some differences from fotolia and Adobe stock contributor area because in the past when I sold a file I received immediately the alert email.

This is new and has been announced here: Change to sales notification emails . Before there was an e-mail for each sale.

ABAMBO | Hard- and Software Engineer | Photographer

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