I got banned because other authors uploaded my own works to Adobe Stock

[Yaroslav25969837phxk]

Hello!

I work as a graphic designer for about 8 years. Recently I decided to upload all of my works to Adobe Stock, and shortly after I got banned...

I discovered several other authors (at least) pirated and uploaded my works to Adobe Stock, and when I started doing the same I got a notification that my account was blocked because of copyright issues.

And I can't connect to the contributor support, I've tried doing it a few times and got no response.

Please help.

[RALPH_L]

Sorry, we are not Adobe employees and cannot help. 

I can only suggest, that you show proof of ownership in one email and then wait. Do not keep writing.

If you are lucky, and Adobe is satisfied with your proof, your account may be reactivated. 

Maybe.

[Yaroslav25969837phxk]

Thanks for the answer, I'll then send them all the proofs I can gather.

[Nancy OShea]

As @RALPH_L said, we're not Adobe employees and can't help you. 

Just curious, is there any question of ownership?  In other words, did you create the assets solo or were you working with partners or agency at the time?

If goes without saying, whatever you upload to Stock must be 100% your own work.  If there's any question of legal ownership,  you must be able to prove you own the original files with supporting date and time stamps.

Good luck.

[Yaroslav25969837phxk]

I'm the owner of all of the materials because I was always a self-employed graphic designer working on stocks and digital markets. I've only used CC0 public domain materials in my works sometimes, but only as a part of design not publishing as it is. 

[Abambo]

I've only used CC0 public domain materials in my works sometimes, but only as a part of design not publishing as it is. 

By @Yaroslav25969837phxk

That means client work and not uploading work based on public domain work here? 

[Jill_C]

If you have a concern regarding misuse of your IP, you can follow the procedure outlined in this help page: 

https://helpx.adobe.com/stock/contributor/help/content-usage.html

[Yaroslav25969837phxk]

Thanks for the link! I'm so mad at these pirates, it's always easier to copy something and sell it as your own. They caused so many problems in other markets, and apparently on Adobe Stock...

[Jill_C]

Each Contributor on Adobe Stock has to sign the Contributor Agreement certifying that they are the lawful owner of all works they submit; but that doesn't mean that some don't cheat and grab images from wherever they can to populate their own portfolios. Good luck in your efforts to reclaim your IP.

[Abambo]

Make your counter claim. https://helpx.adobe.com/stock/contributor/help/how-to-report-suspected-misuse-of-your-intellectual-p...

That would be independant from your case here. 

Contributor support is not real time, and currently they are slow to respond. Do not send multiple messages, send one message and wait for an answer. They respond by e-mail.