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I got Unusual Sale

Explorer ,
Aug 25, 2020 Aug 25, 2020

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Hello,

Today mornding I got 5 extended download on one of my vector logo template.

The purchase time was within one munite. 

Please help, it's looks unusal.

What should I do now?

Thanks.

torath89467248_0-1598410917032.png

 

TOPICS
Account management, General, Licensing, Plans and purchase

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correct answers 1 Correct answer

Adobe Community Professional , Sep 01, 2020 Sep 01, 2020
If by the end of the week, you did not get an answer, resend the request. Keep us updated here, but do not create each time a new thread. It's easier to follow the discussion if all the posts a grouped in one thread.

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New Here ,
Aug 26, 2020 Aug 26, 2020

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It seems like someone likes your profile or work and wanted to purchase it. Maybe you just got lucky. I suggest you request a payout asap because even though the sales are genuine. Adobe won't hesitate to block the account because they don't want money out of their pockets. 

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Adobe Community Professional ,
Aug 30, 2020 Aug 30, 2020

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Quote:

(...) because even though the sales are genuine. Adobe won't hesitate to block the account because they don't want money out of their pockets.

 

That's nonsense.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 31, 2020 Aug 31, 2020

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Oh you think that's nonsense? Why don't you check the facebook groups and you'll get to know how many contributors have filed injunction about this exact issue. You know what's non sense? Sitting behind a computer and saying nonsense while pretending to be a professional while many people are losing years of work.

If you see, you'll get to know that his account was blocked exactly after the sales.

 

Regards, 

Not a fake professional

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Explorer ,
Sep 03, 2020 Sep 03, 2020

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Dear, nice5C96, Adobe Support has retrieved my account and fixed the problem related to unusual downloads. 🙂 So, no hard feelings. 

They are amazing ❤️ 

Adobe support there is there if you have any issues.

torath89467248_0-1599123165847.png

Community professionals are the key to the community, please don't target them. ❤️ 

 

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Adobe Community Professional ,
Sep 03, 2020 Sep 03, 2020

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LATEST

Hi nice5c96,

 

For sure this is nonsense. Adobe is pleased to pay out you your share, because when you do a lot of sales, they are doing a lot of sales. But this unusual activity is probably linked to a stolen credit card or credit cards and if Adobe would not react, the bad guy would siphon a lot of cash on someone elses costs.

 

Just to assume that Adobe would not like to pay you your share of 1000$ is nonsense, when they made with your help 2000$ or more on those assets and will continue to generate cash with all those pictures available in their database. This said, if there are legal problems with those sale, they are not amused and as a measure of precaution, they will block the account until the situation is solved.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Aug 30, 2020 Aug 30, 2020

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Contact Adobe Contributor support:

Need help? (stock contributor support)

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Aug 30, 2020 Aug 30, 2020

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I have sent a message via the "Contact Us" link.

But I haven't got any response from the Adobe support team.

Please help.

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Explorer ,
Aug 31, 2020 Aug 31, 2020

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Hello,

A few days earlier I got some unusual downloads in my account.

I have informed about those activities in this community immediately.

But then I got a "Your account has a validation status issue." message when I try to login to my account.

I have sent my message via the "Contact Us" link.

--

But it's been over 2 days, I had no response from Adobe Stock Support Team.

I have also emailed at  contributor-support@adobe.com, but still haven't got any response.

 

[Moderator merged the thread with a connected prior thread of yours on this forum]

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Adobe Community Professional ,
Aug 31, 2020 Aug 31, 2020

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Check your spam.

 

Quote:

But it's been over 2 days, I had no response from Adobe Stock Support Team.

 

Please wait a few WORKING DAYS. Adobe also has reduced activities during week ends.

 

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Aug 31, 2020 Aug 31, 2020

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I have checked the spam folder. I haven't found any from Adobe Stock Support.

Ok, I will wait for a few days and let you know what happens.

 

Thanks for your comment.

It's been quite a lonly feeling here.

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Adobe Community Professional ,
Sep 01, 2020 Sep 01, 2020

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If by the end of the week, you did not get an answer, resend the request. Keep us updated here, but do not create each time a new thread. It's easier to follow the discussion if all the posts a grouped in one thread.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Sep 01, 2020 Sep 01, 2020

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I haven't got any response yet.

Don't you think one week is a very long time to get just support?

However, I will keep updated about it here.

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Explorer ,
Sep 03, 2020 Sep 03, 2020

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Dear Abarnbo, Thanks for supporting me throughout a hard time.

I am glad to inform you, a message from Adobe Support Team.

torath89467248_0-1599122937394.png

They have retrieved my account and also fixed the unusual downloads.

I am very happy and pleased by Adobe Stock support and you people who manage the contributor community. 🙂

 

 

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Adobe Community Professional ,
Sep 03, 2020 Sep 03, 2020

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Thanks for the feedback. Yes, a week is quite long for support, especially if you are waiting for a resolution. But there are two factors into this:

  • COVID-19 makes all these issues much more difficult, as probably not the same level of support personel is available.
  • Adobe may need to check some more data as your transactions may have involved illegal activity.

 

I'm happy that you found a satisfactory issue to your case. Enjoy.

ABAMBO | Hard- and Software Engineer | Photographer

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