I know I know the answer but here's a last attempt... is it really not possible to change country?

Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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I'm a stock contributor and have an Adobe account. For no reason I can fathom my account is set up as United States rather than United Kindom. I have never paid for an Adobe plan and I am trying to buy the photography plan. I can't do this because I can't change my country. I used the help chat 3 times and they are dissapointingly unaware of what is going on. They kept sending me a link to the instructions on how to change your country and not the actual page where you do it. And the page they kept sending me to says I needed to contact them to change.

 

I realise that all I need to do is create another Adobe account with a different email address and buy the plan with that. It's not really that difficult but here I am asking one last time, is there really no option other than this? It really is BONKERS you can't change the country code. Especially when my stock account knows that I'm not in the US because I had to complete a tax form to stop losing money to US tax.

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correct answers 1 Correct answer

Adobe Community Professional , Feb 10, 2022 Feb 10, 2022
On this page it says that the country code cannot be changed: https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html Set up an Adobe ID.  You’ll need to create an Adobe ID or use an existing Adobe ID to access the Contributor portal. When creating your ID, be sure to choose the correct country of residence because, once you do, you won’t be able to change it. 

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Adobe Community Professional ,
Feb 10, 2022 Feb 10, 2022

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On this page it says that the country code cannot be changed:

 

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

 

Set up an Adobe ID. 

You’ll need to create an Adobe ID or use an existing Adobe ID to access the Contributor portal. When creating your ID, be sure to choose the correct country of residence because, once you do, you won’t be able to change it. 

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Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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Thanks Jill. That is what I thought. It's crazy that it can't be changed but it is what it is.

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Adobe Community Professional ,
Feb 10, 2022 Feb 10, 2022

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quote

I used the help chat 3 times and they are dissapointingly unaware of what is going on.


By @Chris West Photography

That is correct, as the Adobe customer care is what it says: customer care! You aren't a customer, you are a contributor.

 

I don't know why you would want to change the country, except if there are legal reasons for doing so. But if you want to get support on this from Adobe, you really need to contact contributor support: Need help? (Stock Contributor Support) 

 

But may be @MatHayward will jump-in and enlighten us about this.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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I want to change it because it was set up incorrectly in the first place. I am a contributor but I'm also trying to be a customer. I'm just going to have to create a second Adobe ID.

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Adobe Community Professional ,
Feb 10, 2022 Feb 10, 2022

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I realise that all I need to do is create another Adobe account with a different email address and buy the plan with that.


By @Chris West Photography

 

When you enter your credit card data, you should be able to change your address for your customer account. I think, technically, contributor and customer account data are separated. If that does not work for you, you should effectively create a new account so that you are able to enter your credit card data. See here for this: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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Yep I cannot change the country code and neither can the chat help people.

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Adobe Community Professional ,
Feb 10, 2022 Feb 10, 2022

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Yep I cannot change the country code and neither can the chat help people.


By @Chris West Photography

So, when you enter your credit card data, you can't change the country? That's weird because without changing the country you can't buy something with your credit card as the credit card and the country need to match. Check with stock contributor support (that's not chat)!

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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Correct. That is exactly my problem. The country dropdown defaults to United States and is greyed out so that I can't change it to United Kingdom. That is why I can't buy a subscription to the photography plan and that is why I am hear asking for a last ditch confirmation that really is the case and there is no way to change the country before I set up a second Adobe ID.

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Adobe Community Professional ,
Feb 10, 2022 Feb 10, 2022

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Try contributor support as your last resort. Need help? (Stock Contributor Support) 

Contributor support will answer by mail. You need, however, to explain that if they can't set your country right, you can't buy an Adobe subscription. You need to check your spam, they are quite responsive and will probably answer your request during the next 24h (MO-FR).

 

This forum is user to user support. We can only advise.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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Thank you, I've just messaged them now.

 

Yeah I realise this is user to user but I figured there might be some help here one way or another. The Adobe support was obviously just reading from a script so I wasn't getting anywhere with them.

 

I appreciate the responses, thank you. And apologies if my messages have sounded a bit blunt. It's just frustration at this silly situation coming out.

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Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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If you want to see the crazy thing you can actually see it change the dropdown from UK to US and then not let me change it back.

 

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Adobe Community Professional ,
Feb 10, 2022 Feb 10, 2022

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Enter your credit card data and see if that changes the dropdown country code.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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Yeah tried that to start with and it doesn't work unfortunately.

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Adobe Community Professional ,
Feb 11, 2022 Feb 11, 2022

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Well, either contributor support can help or it's not possible.

ABAMBO | Hard- and Software Engineer | Photographer

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