You must contact Adobe by the address they give you. This should be clear in the message you were sent. Adobe will NOT talk to you in a public forum. Be aware that if you broke any of Adobe's rules, they can and will block you forever, remove all your pictures, and block your money. This is what you agreed to. If you did not break the rules, be prepared to engage with Adobe, BY THE ADDRESS THEY GAVE YOU and explain. Be patient. Do not wait, there is a deadline.