I still have not received the money transferred into my paypal account.

[Ronnie K]

Hello

This is my first adobe stock payout

I withdraw money from the contributor site to my paypal on March 03 2017

and still have not received the money transferred into my paypal account until today.

and current status on the contributor site changed to "Payment done"
what should I do?

Thanks.

[MatHayward]

Please submit a support ticket via the contributor portal and we will assist.

Thank you,

Mat

[Ronnie K]

Thank you for your reply.
I have logged in to contributor site.
How i submit the support ticket?

[MatHayward · Accepted solution]

The contact us page is linked at the bottom of the portal. Here is a direct link: Sell stock photos, videos, vectors online | Adobe Stock Contributor

-Mat

[makkuro kurosuke]

@Ronnie Kdid you find a solution? I know it's many years, but I have the same problem but Adobe couldn't help (they only said try Payoneer or Skrill instead of Paypal). The money kept bouncing back to Adobe after a month or so.

[Abambo]

PayPal problems from 2017 are not the same as PayPal issues in 2014, because the situation changed and PayPal did adapt their terms of use several times. 

Why don't you do as you have been told? 

Anyway, this thread is now locked so nobody can update this. Open your own thread for your problem.