I've been having trouble checking status for a month now

[DARIA28775716ql42]

I've been having trouble checking status for a month now.

I'm tired of worrying, getting upset and trying to fix the situation. I think that after working with you for 14 years and preparing a portfolio of 25,000 photographs, I can find a solution to my problems. You write that I submitted Generative Ai content without marking it as such.

Than I got mail with answer " Unfortunately, your request couldn't be answered by our Contributor support team. We apologize for this unusual circumstance"

All my works are AI marked. Both in descriptions and keywords. The buyer must know what he is paying for.

For me this is a fundamental point. I am primarily a photographer, AI was a new opportunity for me. We all need to evolve and try new things. I don't plan to go back to AI. Once I've uploaded everything I've done in my month of subscribing to midjorney, I'll be fully back into photography. Yes, it’s possible that some of the work was ticked off. And you know it happens. It has happened to me more than once that the release of a model, for example, was not attached, but is this a reason for blocking? 

I also ask you to pay attention - one day I sent both AI content and photos. Photo later and separately, but there could be confusion. 

What can I do to get back to work and get my account back?

[Jill_C]

You are not addressing Adobe directly here, and we have no way of looking into your account to check status. Investigation into suspended accounts takes time. Perhaps Adobe hasn't completed that investigation yet. 

[RALPH_L]

Be polite, admit your mistake, dont make exuses, and wait. There is nothing else you can do.

[Abambo]

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[Abambo]

Yes, it’s possible that some of the work was ticked off. And you know it happens. It has happened to me more than once that the release of a model, for example, was not attached, but is this a reason for blocking? 

By @DARIA28775716ql42

If that happens a lot, yes.