• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

I would like reviewers to improve their process

New Here ,
Feb 04, 2024 Feb 04, 2024

Copy link to clipboard

Copied

I often experience rejection for no reasons. Some works of mine that were rejected are (of course) accepted by other sites and actually sold. This problem is very common and I often see on the internet articles. It is only Adobe that reviewers dont check carefully the work and reject to reduce their work. 

TOPICS
Contributor critique

Views

338

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Feb 04, 2024 Feb 04, 2024

Moderators always give a reason for a rejection. Some images on Adobe get rejected that other sites accept, possibly because Adobe's standards are higher or at least very specific. Moderators that reject images "to reduce their work" would not be working for Adobe for very long, since they would be getting paid while not providing Adobe with a means to afford paying them by maintaining a database of quality assets. And the amount of time it takes to reject an images no doubt takes the same amoun

...

Votes

Translate

Translate
Community Expert , Feb 04, 2024 Feb 04, 2024

Keep in mind that if Moderators don't approve and add saleable images to the Adobe Stock database, Adobe doesn't make any sales; nor will they continue to attract new Buyers who are always in search of fresh material. Therefore, your assertion that reviewers "reject to reduce their work" is ridiculous and completely unfounded. It takes them just as long to reject an image as to accept one; and I suppose Adobe keeps track of the accept/reject rates of each Reviewer to know whether their work is w

...

Votes

Translate

Translate
Community Expert ,
Feb 04, 2024 Feb 04, 2024

Copy link to clipboard

Copied

Moderators always give a reason for a rejection. Some images on Adobe get rejected that other sites accept, possibly because Adobe's standards are higher or at least very specific. Moderators that reject images "to reduce their work" would not be working for Adobe for very long, since they would be getting paid while not providing Adobe with a means to afford paying them by maintaining a database of quality assets. And the amount of time it takes to reject an images no doubt takes the same amount of time to accept one. Or perhaps not. A moderator needs only to find one flaw, after which there is no need to continue looking for more.

I'm not saying the moderators are always right. Mistakes have been made, but more so, in my opinion, with images that have been accepted rather than rejected.

 

In any event, one of the primary purposes of this forum is to help contributors better understand why this or that image was rejected. Feel free to post one that you feel should have been accepted and we'll have a look.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 04, 2024 Feb 04, 2024

Copy link to clipboard

Copied

I agree completely.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

I don't agree.
The moderator always gives the reason formal and only from the template, which is sometimes simply contrived, and like in the case of the "quality issue" for vector graphics - with absolutely stupid text that directly contradicts the requirements for files.
And - moderator doesn't need to find any flaws! The moderator can reject the file simply because he is too lazy to review it, has a hangover or is in a bad mood - he has no responsibility for his decision and does not need to explain it to anyone. It can reject a batch of dozens of completely different vectors, created and checked strictly for this requiments - "quality issue", what's up, here's the reason.
Yes, you can ask a question about the rejection reason to the support - and absolutely formal answer about nothing will returns to your mail. In three weeks, if you're lucky. And all these are not mistakes, this is a simply disrespect to the contributors.
And that's all.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

Blaming the moderators for being lazy, incompetent or hung over is quite inconsiderate of you - just because they rejected your assets! Adobe expects Contributors to be competent at their craft and able to detect errors prior to uploading. Adobe's Moderation team exists to protect Buyers from poor quality work, not to educate Contributors; thus, we only get a generic rejection reason. It's a business decision, and not disrespectful to Contributors. Neither does Adobe provide a means for Contributors to dispute a rejection, other than this forum and the Discord channel. You should not expect an answer to any emails you send questioning the Moderators decisions. If you would like to receive feedback on your rejected assets, upload 2 or 3 here. 

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

Yes. Because they reject without reason.
And it's not "just". This is the time spent, in addition to creating the work, for checking each file individually according to the requirements of Adobe. And I value my time, and in general, I take responsibility for creating and preparing graphics. Therefore, receive the rejection, for example, of couple of dozens files in the batch with the accompanying "explanation" about the "JPEG preview" and other nonsense things - yes, it is disrespectful.
For your offer to upload a file, two, three, dozen right here and now - thanks, but no. My works have commercial value, are successfully sold on other stocks, I am confident and qualified enough to state that they do not contain "quality isuues" and are made in full accordance with "vector dos and don'ts".
And moderation of works should not be a lottery. If a batch of several dozen various works is completely rejected, and then later the same works are all accepted, if they are uploaded 3-5 at a time - guys, this is a problem with moderation and not with works.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 10, 2024 Feb 10, 2024

Copy link to clipboard

Copied

quote

Yes. Because they reject without reason.
And it's not "just". This is the time spent, in addition to creating the work, for checking each file individually according to the requirements of Adobe. And I value my time, and in general, I take responsibility for creating and preparing graphics. Therefore, receive the rejection, for example, of couple of dozens files in the batch with the accompanying "explanation" about the "JPEG preview" and other nonsense things - yes, it is disrespectful.


By @AlexBond

That's not disrespectful, that is stock text. It enumerates the most common errors in of all assets submitted and rejected in that category. It does not say, that your asset has that error. What counts is Quality issues. The moderator has found one quality issue in your asset.

 

BTW: the message is indeed not correct, because it refers to a situation from before around 2 years. If you want to complain with Adobe support, complain that the text needs to be changed. I can say that none of the vector assets refused today can be refused because of a JPEG preview that does not meet the quality requirements, as this possibility has been dropped. The preview is now generated by Adobe automatically. That is confusing to the contributors, but in no way is the responsibility of the moderators.

 

If you are that confident about the quality of your assets, post one of the refused ones here in a new thread and ask the community to advice on that. That is the most constructive action that I can advise to you.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

Sounds like sour grapes. Post a couple of rejected images and we'll let you know why your images are being rejected.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 10, 2024 Feb 10, 2024

Copy link to clipboard

Copied

quote

I don't agree.
The moderator always gives the reason formal and only from the template, which is sometimes simply contrived, and like in the case of the "quality issue" for vector graphics - with absolutely stupid text that directly contradicts the requirements for files.


By @AlexBond

Why can't vector files have quality issues? 

 

Moderators can chose between half a dozen refusal reasons. The text is stock text and is shown to the contributor in his language. 

 

quoteAnd - moderator doesn't need to find any flaws! The moderator can reject the file simply because he is too lazy to review it, has a hangover or is in a bad mood - he has no responsibility for his decision and does not need to explain it to anyone. It can reject a batch of dozens of completely different vectors, created and checked strictly for this requiments - "quality issue", what's up, here's the reason.

By @AlexBond

You seem to have insight into the inner working of Adobe. Knowing that Adobe is an American company, I doubt that the moderators do not have accountability. 

 

They do not need to justify each refusal, or acceptance, but if they are not doing their work according to the established standards, I suppose that they get their share of blame. Don't forget: this is a business, and Adobe wants a lot of high quality assets in their database. They, however, can't afford having many customers returning assets as this hurts the business.

 

quoteYes, you can ask a question about the rejection reason to the support - and absolutely formal answer about nothing will returns to your mail. In three weeks, if you're lucky. And all these are not mistakes, this is a simply disrespect to the contributors.
And that's all.

By @AlexBond

How many submissions get moderated per day? If Adobe would offer to recheck each refusal, where you are not happy with the result, they would get submerged with requests. Sorry that I have to say, but moderation is done to protect the buyer, not to show the contributors their errors. 

 

To talk about disrespect: it is simply disrespect against you customer (which is Adobe and the potential buyer!) not to deliver perfect assets. And that's all.

 

(We all earn refusals, and we try to learn from them to submit better assets. And I too, I have my share of refusals, because errors slip through. But it would never come to my mind to call the poor moderator lazy, just because they rejected my asset. It's not the end of the world.) 

 

 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

I would like to add my opinion to this post. After months of frustration what might be wrong with my submissions being rejected I stuck out the declines to see more accepted. Yes, many sold on other sites, but its supply and demand. Asking questions here definitely benefited what to submit and not to submit. Overload of sunsets, landscape photos etc. Look to be unique and stand out with a variety of submissions. It has enhanced my photography skills, look at different perspectives that are unique and not "out there". I am thankful for the advice when I reached out feeling "low" on rejections by the helpful comments. It still is a boost to see a photo sold just thinking someone can use or see the beauty of what I see. Attitude goes a long way in life. Thank you to those who months ago who gave me support and encouragement! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 10, 2024 Feb 10, 2024

Copy link to clipboard

Copied

LATEST

You're welcome. 

 

BTW: We all have our share of refusals. 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 04, 2024 Feb 04, 2024

Copy link to clipboard

Copied

Keep in mind that if Moderators don't approve and add saleable images to the Adobe Stock database, Adobe doesn't make any sales; nor will they continue to attract new Buyers who are always in search of fresh material. Therefore, your assertion that reviewers "reject to reduce their work" is ridiculous and completely unfounded. It takes them just as long to reject an image as to accept one; and I suppose Adobe keeps track of the accept/reject rates of each Reviewer to know whether their work is within defined metrics. 

If you feel that Adobe has inappropriately rejected any of your assets, please upload several here for further analysis and input from experienced fellow Contributors.

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

"Suppose".
And I, for my part, can suppose that this entire process of moderation is simply completely outsourced somewhere to some company from a large "third world", and all these moderators are controlled, well, very very indirectly - this greatly reduces and optimizes costs and content otherwise it will be received, with a flow of tens thousands of works, the any rejection of any few tens or hundreds images will not affect the overall quality of the assets, well, at all.
And that is why all answers from Adobe support are so late, formal and abstract - they simply do not know and are not interested in what is happening there with that moderation. Because why not, everything works perfectly.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

Adobe Stock has made significant changes to the moderation process as well as the Contributor portal in the past ~15 months as a result of the huge influx of Gen AI assets that put so much pressure on the system. So it is incorrect of you to assume that they have a "hands-off" approach to Moderation. They are, indeed, very involved in setting the standards and monitoring the results. The Adobe Stock team is also very aware of the ongoing demands and issues with moderation; it is a frequent topic of discussion here and on other platforms, including Discord and Facebook. Getting Moderation right is critical to their success.

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

Involved? are you serious? It's been more than six months since they changed the requirements for vector files, but the text that accompanies the rejected vectors still contains all that nonsense about "antialiasing JPEG preview" and nothing about actual rejection reason. In addition, this is the only stock that allows itself to simply reject a whole batch of relatively different vectors made strictly according to their guides without any explanation and give a link to this forum instead of being able to get an adequate response from support. Yeah, involved.
This forum is, by the way, also about cost optimization. Why do need to pay support, let contributors on the forum guess for themselves, human nature will always find an explanation for anything.
And looking at your activity here,  or you either receive some payments from Adobe for this activity and then you are not quite a volunteer, or you do work for them for free that should be paid. But that's up to you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied


Listen, I understand that you're disappointed to have your photos rejected. Me too! But let me tell you one thing: the moderators aren't here to sip their coffee while rejecting your works. They have criteria, rules, and they apply them ruthlessly. So, instead of whining, improve your photos, work hard, and come back when you have something positive to say.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 10, 2024 Feb 10, 2024

Copy link to clipboard

Copied

quoteAnd looking at your activity here,  or you either receive some payments from Adobe for this activity and then you are not quite a volunteer, or you do work for them for free that should be paid. But that's up to you.

By @AlexBond

We are all volunteers here. Adobe employees have an employee badge and are clearly recognizable. Most of us volunteers here are either professionals or retired professionals. None of us gets paid by Adobe for doing this. 

 

You got good advice here. The nature of the moderation process is such, that you will never know what exactly was the error that got your asset refused. But you are right in one point, the antialias JPEG text is nonsense, and that since Adobe started generating their own previews. I, however, never understood, how someone (experienced) cannot see that the text attached to a refusal is:

  • stock text. (This has the advantage, that the text is available in all supported languages)
  • referrs only to the most common errors. (except if they forgot to adapt that text)
  • does not referr to the exact error the moderator saw.
  • does not mean that this would be the only reason, why you could refuse the asset.
ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 04, 2024 Feb 04, 2024

Copy link to clipboard

Copied

quote

It is only Adobe that reviewers dont check carefully the work and reject to reduce their work. 


By @Ulica belgiska

How does that “reduce their work”?

Rejections always come with a reason. And while it is possible that sometimes, a rejection is erroneous, that is the same with acceptance. I rarely see here images that got rejected “for no reasons”, i.e. where I cannot determine why an asset should be rejected.

quote

This problem is very common and I often see on the internet articles.


By @Ulica belgiska

You should feed us with links of those internet articles (at least one or two) so that we can check and see the claims with our eyes. Without that, this is a filler sentence, like “Many people say that the earth is flat”. Having many people saying that does not make it true.

quote

Some works of mine that were rejected are (of course) accepted by other sites and actually sold.


By @Ulica belgiska

Great. If Adobe does not accept selling assets, they lose money. But as the masters of the house, they decide what they sell. It's like a supermarket that does not want to carry your articles. You move on and sell to the next one.

 

If you find that your assets are getting unjustified rejected, you can choose to stop submitting to Adobe stock.

 

Adobe stock is widely known to have quality assets and indeed, many buyers complain that since Adobe accepted generative AI that especially with those assets, Adobe does not meet their standard quality requirements. You can check those complaints on the stock forum site. They are plentiful, and they started when Adobe began accepting generative AI.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

YES!That is absolutely true.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines