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If multiple files are rejected due to quality issues, is there any possibility of account ban?

Community Beginner ,
Nov 17, 2023 Nov 17, 2023

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If multiple files are rejected due to quality issues, is there any possibility of account ban?

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correct answers 2 Correct answers

Community Expert , Nov 17, 2023 Nov 17, 2023

No,not necessarily, though there is an assumption that an account that has a high percentage of rejects, say over 50%, could be in jeopardy.

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Community Expert , Nov 17, 2023 Nov 17, 2023

I don't think anyone knows for sure. But it's probably somewhat possibly kind of safe to say one should maintain an acceptance rate of at least 50%. If one is getting rejections of 80%-90%, Adobe isn't making a profit compared to what moderators are being paid. They are losing money in that case. But just a guess.

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Community Expert ,
Nov 17, 2023 Nov 17, 2023

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No,not necessarily, though there is an assumption that an account that has a high percentage of rejects, say over 50%, could be in jeopardy.

Jill C., Forum Volunteer

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Community Expert ,
Nov 17, 2023 Nov 17, 2023

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I don't think anyone knows for sure. But it's probably somewhat possibly kind of safe to say one should maintain an acceptance rate of at least 50%. If one is getting rejections of 80%-90%, Adobe isn't making a profit compared to what moderators are being paid. They are losing money in that case. But just a guess.

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Community Expert ,
Nov 17, 2023 Nov 17, 2023

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Also, I think Adobe wants to see some degree of improvement over time. If one starts out with a 60% rejection rate and then after a couple months, improves by 10%, then 10% again a few weeks after that, they might be keeping stats that recognize the contributor's growth. Myself, if I maintained a 60% rejection rate over time, I'd start looking for a different side hustle. 🙂

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Community Expert ,
Nov 19, 2023 Nov 19, 2023

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Stay below the 50% limit for your refusals. New contributors have a learning curve, so I suppose early refusals won't hurt your standing. But if you submit and get most refused, you should pause and ask the community so that you learn how to check your assets better, before submitting.

ABAMBO | Hard- and Software Engineer | Photographer

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Participant ,
Mar 18, 2024 Mar 18, 2024

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It would help if there were more specific information about rejected images, the reasons seem so generic it's hard to know what it's for exactly

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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That's why this forum is here.

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Participant ,
Mar 19, 2024 Mar 19, 2024

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is there a specific thread that should be used or it's a free for all? thanks 🙂

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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quote

is there a specific thread that should be used or it's a free for all? thanks 🙂


By @bravo six

You post your image here, and we analyze it. Don't post more than 3 assets in a row, and try to analyze the remaining refusals the same as we do with your published assets. Most of the errors are easy spots, if you accept the advice.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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The Adobe Moderation team doesn't exist to make you a better photographer or videographer or illustrator or Gen AI contributor; it exists to ensure quality and to protect and serve Buyers. Therefore, the Moderators are not given sufficient time to enumerate the errors in  your images. They simply press the reject button after the first error that they see.  

Jill C., Forum Volunteer

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Participant ,
Mar 19, 2024 Mar 19, 2024

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makes sense, thanks

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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In addition to @Jill_C's correct explanation: as a (professional) supplier to Adobe stock, Adobe expects you to submit only perfect assets. So, if you get a refusal for quality issues, Adobe expects you to know how to detect the issue. Adding only a few seconds to the current moderation of assets would add months if not years to the waiting time. As moderators refuse at the first issue seen, there may be well multiple issues in your asset (even of different refusal reasons, like quality and IP). Pointing out a single issue would get many (novice) contributors angry at the moderation process, as they would address only that precise issue and immediatly earn a new refusal with a different issue (a comment would be: why can't they address all issues at once...?).

 

Even if Adobe expects you to submit only perfect assets, a certain amount of refusals is very acceptable. But you should refrain of submitting repeatedly assets without modifications and/or addressing the issues, that would be considered spamming. 

ABAMBO | Hard- and Software Engineer | Photographer

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Participant ,
Mar 19, 2024 Mar 19, 2024

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Thanks for the insight! Will definitely keep this in mind

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