Ihr Ausweis wurde abgelehnt. Bitte reichen Sie einen anderen Ausweis ein, bevor Sie fortfahren.

[BetterCallKat]

Hi! I see message

Ihr Ausweis wurde abgelehnt. Bitte reichen Sie einen anderen Ausweis ein, bevor Sie fortfahren.Start

I try to push the button START but nothing is happening

What could I do?

Thanx in advance

[Abambo]

I suppose this is for@MatHayward.

[MatHayward · Accepted solution]

Thanks for flagging this for me Abambo. 

@BetterCallKat I have corrected the issue in your account so you should be able to move forward now. If you run into further issues, please contact support directly using the contact us link found at the bottom of the contributor portal or email contributor-support@adobe.com

Kind regards,

Mat Hayward 

[ChrisPi88]

@MatHaywardHi, i got the same message - am unaible to move forward, plz help!

[MatHayward · Accepted solution]

Hi Chris,

Looks like there are complications with your Adobe ID as you have several accounts tied to the same email. Your issue is different than the OP. Please write to contributor support using the contact us link at the bottom of the portal for assistance. If you are unable to access the contact us link, please email contributor-support@adobe.com

Thank you,

Mat Hayward 

[senwaas]

same problem here. would be great if you could help!

[Abambo]

same problem here. would be great if you could help!

By @senwaas

Please contact contributor support as indicated here: https://community.adobe.com/t5/stock-contributors-discussions/ihr-ausweis-wurde-abgelehnt-bitte-reic...

[Luis Elia252627855ran]

Habe das gleiche Problem. Bitte um Hilfe

[Abambo]

---

@Luis Elia252627855ran wrote:

Habe das gleiche Problem. Bitte um Hilfe

---

Gleiches Problem, gleiche Lösung: https://community.adobe.com/t5/stock-contributors-discussions/ihr-ausweis-wurde-abgelehnt-bitte-reic...

[Horatio5CA7]

same problem here.

after 2 years now the START button can't be fixed?

[Abambo]

Hm, that error needs to be something different. My latest information is that there is no ID card required any more.

[Abambo]

I just confirmed and created a stock contributor account with my professional account, which wasn't connected to Adobe (as a contributor) stock until now.