Illustrations waiting to be reviewed for 3 months

[SANALRENK]

Hello,

The illustrations I sent 3 months ago are still waiting to be reviewed.
The ones I sent before that were reviewed but these are still waiting.
I opened a support ticket 2 months ago but it didn't help.
Can someone give me some information about why this is happening?

[daniellei4510 · Accepted solution]

Dozens of contributors have been experiencing this issue for a number of months. There is nothing to be done but to continue waiting. 

[Jill_C · Accepted solution]

Many Contributors are reporting waits of 2-3 months or even longer. Unfortunately there's nothing we can do to hasten the process. Sending a support request definitely doesn't help, as it will just receive a standard canned response.

[SANALRENK]

Ok, hope reviewed as soon.

[Abambo · Accepted solution]

Can someone give me some information about why this is happening?

By @SANALRENK

Many people are submitting many more assets than the Adobe moderators can handle. That is all. And as this is a normal situation, currently, do not expect a clear answer to your support ticket. You will get the same answer that any of your peers got: there is no way to accelerate this, and you have to wait your turn.

[SANALRENK]

Hello again,
I wrote to the topic again because the 3 vectors I sent 7 months ago are still waiting for review.
After these 3 vectors, all my works I sent were reviewed instantly on the same day.
There is something strange.

[Abambo]

Yes, that is confusing. Resubmit the 3 ones. They may be stuck in the moderation queue. If they are only three, you could even risk to submit them, without deleting the original ones, and deleting those who do not get moderated. I would do this, however, one by one. And not with to many assets. 

[SANALRENK]

I tried sending it again and it didn't work. I sent a support email to Adobe but I didn't get a response other than a robot reply email.

[Abambo]

Adobe is not reacting to moderation delays. If ou resubmitted (you did not tell that 😉 ), and they are still stuck, let it be. Move on, submit other assets. There is. nothing more than you can do.

[Maxter Creative]

Wow, I've just realize that there is a little "Delete file" button there, same color as the text at the bottom. 😄
I believe resubmitting will unclog the problem, since review process often happen in a matter of hours to few days in the past few months.
Thanks!

[SANALRENK]

The new works I uploaded a few hours ago have been reviewed.
Those who have been waiting for 7 months are still there waiting for review.
I think this is a technical problem but I'm not sure.

I can't say I didn't use the delete file button :=) but it didn't work

Is there an Adobe representative here?

[Abambo]

The new works I uploaded a few hours ago have been reviewed.
Those who have been waiting for 7 months are still there waiting for review.
I think this is a technical problem but I'm not sure.

I can't say I didn't use the delete file button :=) but it didn't work

Is there an Adobe representative here?

By @SANALRENK

What about "sending it again and it didn't work". You are giving conflicting information.

[SANALRENK]

The ones I sent a few hours ago and said were reviewed the same day are not the same as the ones that have been waiting for review for 7 months, they are completely different works. I hope I was more explanatory.

[Abambo]

---

@Maxter Creative wrote:

Wow, I've just realize that there is a little "Delete file" button there, same color as the text at the bottom. 😄
I believe resubmitting will unclog the problem, since review process often happen in a matter of hours to few days in the past few months.
Thanks!

---

Yes, the delete link is a bit hidden "behind" the filename. I too would have expected a trash bin or similar, espacially as they use that icon ion other circumstances.

[daniellei4510]

As per @Abambo, my working theory is: If only new assets are being reviewed and old ones are stuck in the queue, delete the old ones, resave them with a different file name, and resubmit them, making them "new."

[Abambo]

Whatever it takes…

[SANALRENK]

I deleted the old files and re-uploaded them with the new name.