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Illustrations waiting to be reviewed for 3 months

Explorer ,
Nov 16, 2024 Nov 16, 2024

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Hello,

The illustrations I sent 3 months ago are still waiting to be reviewed.
The ones I sent before that were reviewed but these are still waiting.
I opened a support ticket 2 months ago but it didn't help.
Can someone give me some information about why this is happening?

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Contributors , Troubleshooting

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correct answers 3 Correct answers

Community Expert , Nov 16, 2024 Nov 16, 2024

Dozens of contributors have been experiencing this issue for a number of months. There is nothing to be done but to continue waiting. 

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Community Expert , Nov 16, 2024 Nov 16, 2024

Many Contributors are reporting waits of 2-3 months or even longer. Unfortunately there's nothing we can do to hasten the process. Sending a support request definitely doesn't help, as it will just receive a standard canned response.

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Community Expert , Nov 16, 2024 Nov 16, 2024
quote

Can someone give me some information about why this is happening?


By @SANALRENK

Many people are submitting many more assets than the Adobe moderators can handle. That is all. And as this is a normal situation, currently, do not expect a clear answer to your support ticket. You will get the same answer that any of your peers got: there is no way to accelerate this, and you have to wait your turn.

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Community Expert ,
Nov 16, 2024 Nov 16, 2024

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Dozens of contributors have been experiencing this issue for a number of months. There is nothing to be done but to continue waiting. 


daniellei4510 | Community Forum Volunteer
---------------------------------------------------------
I am my cat's emotional support animal.

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Community Expert ,
Nov 16, 2024 Nov 16, 2024

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Many Contributors are reporting waits of 2-3 months or even longer. Unfortunately there's nothing we can do to hasten the process. Sending a support request definitely doesn't help, as it will just receive a standard canned response.

Jill C., Forum Volunteer

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Explorer ,
Nov 16, 2024 Nov 16, 2024

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Ok, hope reviewed as soon.

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Community Expert ,
Nov 16, 2024 Nov 16, 2024

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quote

Can someone give me some information about why this is happening?


By @SANALRENK

Many people are submitting many more assets than the Adobe moderators can handle. That is all. And as this is a normal situation, currently, do not expect a clear answer to your support ticket. You will get the same answer that any of your peers got: there is no way to accelerate this, and you have to wait your turn.

ABAMBO | Hard- and Software Engineer | Photographer

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