Image Accepted as Illustration but Rejected as Photo on Adobe Stock: Seeking Clarification

[NikoNikoNiko]

Hello everyone,

I recently encountered an issue with Adobe Stock and I’m hoping someone might be able to provide some insight. Initially, I uploaded an image and it was accepted. However, I realized that I had mistakenly categorized it as an ‘illustration’. To correct this, I deleted the image and re-uploaded it, this time categorizing it as a ‘photo’. Surprisingly, the image was rejected on this occasion. I can't see anything wrong in the photo. Teeth and fingers and everything should be ok.

I’m confused as to why this happened. The image was accepted the first time when it was categorized as an ‘illustration’, but rejected when categorized correctly as a ‘photo’. Can anyone explain how this is possible?

Thank you in advance for your help.

[Abambo]

I'm not mad 🙂 As a fellow Contributor, I'm also frustrated at the lack of tools available to us to manage our content, but I understand that Adobe prioritizes the Buyer experience rather than the Contributor, so we just have to deal with it !

By @Jill_C

Some shortcomings are probably by design, to avoid contributors to circumventing the initial asset checking.

[Abambo]

Absolutely, you're right, Jill. Let's stay focused on the forum's purpose. Sometimes it's easy to get carried away when discussing important topics like these. So, no need to worry, just a friendly and enthusiastic exchange! 😄 Sorry if I made you mad.

By @NikoNikoNiko

You are only risking getting this thread locked. That's all.

[Abambo]

Nonetheless, I firmly believe that anyone creating images is some sort of artist and deserves more respect. 🙂

By @NikoNikoNiko

You decide to contribute, Adobe (and the other stock companies) decide on the rules.

[Abambo]

But we are B2B customers 😉

By @NikoNikoNiko

You are not a customer. As a contributor, you are a supplier. And with most of my suppliers, I do not need to check their supplies so thoroughly, as they need to do with contributors.

[NikoNikoNiko]

Yes. but I do feel more like a sweatshop worker selling my stuff for pennies… 😄

[Abambo]

Yes. but I do feel more like a sweatshop worker selling my stuff for pennies… 😄

By @NikoNikoNiko

Your choice. Either contribute or do not contribute. That's all.

[Abambo · Accepted solution]

Thanks. Yes, it was a photorealistic AI image. It would be wonderful if the organisation tools in Adobe stock would improve so that you would not need to delete images you accidentally marked as illustrations etc.

By @NikoNikoNiko

They could allow to reclassify the asset (or even leave it to the users to reclassify assets). But to be honest, it's not of a decisive value to change between illustration and photo.

[jacquelingphoto2017]

Hi @NikoNikoNiko ,

And from your description it seem it was refuse for quality. Sorry about that. You can use this experience in two way. Try to find the issue, correct it and resubmit and never to delete a file that is accepted except you no longer want it to remain on the platform for licensing.

Best wishes

Jacquelin

[jacquelingphoto2017]

Hi @NikoNikoNiko ,

I would have opt to opening a ticket using the contact us on my contributor account requesting that Adobe make the change. Many times the options we cannot change it's possible for a staff member to make the change. I'd give them the option to make the change or tell me they are unable to do so. 

Best wishes

Jacquelin