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Images not added to webpage

Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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After 3 days images accepted by Adobe have still not appeared as available on my webpage. Who do I contact to report this?

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correct answers 1 Correct answer

Adobe Community Professional , Aug 13, 2021 Aug 13, 2021
The correct contact address would be https://contributor.stock.adobe.com/contact  Do I understand you correctly? You see them on your dashboard but a search for the ID turns up nothing?

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Community Beginner ,
Aug 13, 2021 Aug 13, 2021

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Anybody know?

Three images show as accepted on the contributor page which is pointless if they have not been made available for sale.

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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The correct contact address would be https://contributor.stock.adobe.com/contact 

Do I understand you correctly? You see them on your dashboard but a search for the ID turns up nothing?

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Community Beginner ,
Aug 13, 2021 Aug 13, 2021

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Many thanks for the response Ralph. I have reported the problem to Adobe. It's my webpage where they are missing. No idea if this means they are therefore not available for sale as they show on my dashboard. Not very encouraging if the system isn't working correctly. I'll await the response. Thanks again, appreciate you taking the time to reply.

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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I'm not sure what you mean by your statement that they're missing from your webpage. Which webpage is that? Buyers don't come to your webpage to look at images, they search for them via keywords. You can try searching for your images using keywords.  

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Community Beginner ,
Aug 13, 2021 Aug 13, 2021

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Sorry if I have caused any confusion. I'm talking about the Adobe webpage we can all create. If they are not visible there, are they visible to potential clients? My small collection on Adobe so far is gradually building as an alternative to another agency who recently cut contributor commission. Thanks for trying to help Jill.

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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By web page, do you mean your Adobe Stock Portfolio?  Or do you mean your Adobe Portfolio website?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 13, 2021 Aug 13, 2021

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https://stock.adobe.com/es/contributor/209330691/Tony%20ALS

Hi Nancy

Thanks for looking into this.

The link is the webpage where the three images are mysteriously missing.

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Adobe Community Professional ,
Aug 14, 2021 Aug 14, 2021

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I don't know which 3 images you're not seeing. 

On page 2 of your Stock Portfolio I see 3 images of clouds, 1 bunch of roses and 3 strawberry images. 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 14, 2021 Aug 14, 2021

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That's the point Nancy. The three I'm talking about are not there, Yet they are on my dashboard which I will copy and paste..

Here they are.

 

 

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Adobe Community Professional ,
Aug 14, 2021 Aug 14, 2021

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As Ralph said, contact Contributor Support. And be patient, I don't think they work on weekends.

 https://contributor.stock.adobe.com/contact 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 14, 2021 Aug 14, 2021

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Thanks Nancy. Have done that but no response yet.

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