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Incorrect preview of the vector image

New Here ,
Apr 07, 2023 Apr 07, 2023

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I upload a zip folder with a vector image to the stock, the preview is correct for a couple of hours, and then it disappears and looks like this: https://stock.adobe.com/ru/images/office-stationery-set/589516046?prev_url=detail&asset_id=589516046.

Adobe stock accepts work, but something is happening with the preview

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Contributors , Troubleshooting

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Community Expert ,
Apr 07, 2023 Apr 07, 2023

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Contact contributor support. Need help? (Stock Contributor Support)

 

Did you upload an AI with an embedded PDF preview?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 07, 2023 Apr 07, 2023

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No, this is root cause?

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Community Expert ,
Apr 07, 2023 Apr 07, 2023

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LATEST

https://helpx.adobe.com/stock/contributor/help/vector-requirements.html

See remark at the end!

 

It is required (recommended?) to include the PDF preview, and Adobe is regenerating your preview. I would use these settings:

Abambo_0-1680876620384.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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