Indexing problems

Community Beginner ,
Mar 01, 2020 Mar 01, 2020

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Hi there,

I have no file indexed since 22 jannuary 2020.

More than 1 month.

When do you think indexing problems will be solved ?

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Contributor critique, Contributors, Troubleshooting

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Explorer ,
Mar 01, 2020 Mar 01, 2020

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I hope soon, I'm having the same problem

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Community Beginner ,
Mar 01, 2020 Mar 01, 2020

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Thank you Robing for your answer.

So I'm not alone.

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Adobe Community Professional ,
Mar 01, 2020 Mar 01, 2020

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Hi Gillesp,

Sorry for the inconvenience. I am aware of Adobe currently working on some indexing issues. However it would be helpful of  you describe the nature of your issue. 

 

Best wishes 

JG

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Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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Hi JG,

 

Since January, 22nd, my uploaded file are approved but no one can see them by using keyword in Adobe search engine.

In each file I upload, I put around 20 pertinent french keywords to find it.
I can find the keywords correctly filed in all my files.

But when I try to find these files (uploaded since january 22nd) with the search bar in adobe stock, I don't find them.

Even if I try any other keywords combination.

 

The most significant thing to determine there is an issue, is I upload a serie of picture about french local election with exactly the same keyword list. This request ("élections municipales 2020"  [Adobe search request ]  return about 300 files, so it is simple to control the result. And the result is :
- The file uploaded before january 16th are findable by adobe search engine.
- These one uploaded on January 22nd and after are not.


This statement is also verifiable for all the files I upload since January, 22nd.

I hope my explainations will be usefull for Adobe Team.

 

ERRATUM : It seems to be correct today.
Only file uploaded after february 26th are not findable.

 

Regards,

GP

 

 

 

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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Hi Gillesp,

Thank you for that reply. Can you please provide the following information?

Enter the keywords in your "Public profile" page search and see what return. If the returns are incorrect please list here the keywords you used, describe what is incorrect about one of the result page and attach a screenshot of it here (as an example).

Best wishes

JG

 

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Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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All is correct until february 26th.
I suppose it is the normal delay to perform indexation batch.

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New Here ,
Mar 02, 2020 Mar 02, 2020

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i have the same problem always , Today i edition the old photos

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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Hi Robin, and Saradel,

Are your "Public profiles" up to date to at least Wednesday of last week?

Best wishes

JG

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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Hi Gillesp,

Happy to hear, your Public profile is ok. I will assume search that finds your files on your public profile will find them on the general Adobe Website. However if you observe otherwise please let us know. In the mean time you may allow a few days then check to see if your Public profile pages are updated beyond February 26th then let us know.

 

Best wishes

JG

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