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Issue with redemption code

New Here ,
Mar 03, 2024 Mar 03, 2024

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Hello, I have a problem with the Redeem code activation that we received from the Adobe stock site. 

When I try to enter the code it says "This code is from a country or region that does not match your Adobe ID.

Screenshot 2024-03-03 233202.png

What should I do? 

🙂

 

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Contributor critique , Contributors , Troubleshooting

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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Reach out to Adobe Customer Support.  Tell them you received the redemption code from Stock as a Royalty Bonus and need help redeeming it.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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You should check with customer support, as @Nancy OShea suggested. But you need also check this:

Abambo_0-1709510540723.png

https://helpx.adobe.com/stock/contributor/help/royalty-details.html

ABAMBO | Hard- and Software Engineer | Photographer

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